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Sales and Service Rep
4 months ago
Territory: Manhattan, NYC (Candidates may also reside in Essex, Hudson, Bergen, Passaic, or Union counties in NJ)
Position Summary:We are looking for a strong account manager who has an excellent track record of building relationships, problem solving, and growing a book of business. Your hands-on approach will include regular in-person meetings with your clients, mostly restaurant owners/managers. You'll perform inventories, work to resolve any service issues, upsell additional services, as well as solicit new business. Reports to: Service Manager
Duties and Responsibilities Include:
- Form and build customer relationships with some of the client's largest accounts (mostly restaurants).
- Work to satisfy and retain all current customers. Address and resolve customer issues in a timely manner. Coordinate with other departments to resolve issues.
- Schedule on site customer "loyalty visits" to monitor customer service and generate sales.
- Schedule regular inventories to manage inventory control and make adjustments as needed such as special deliveries.
- Understand customer contracts and proactively work on obtaining all renewals prior to the contract end date. Complete at least two contract renewals per week.
- Utilize CRM system (Salesforce) to generate new leads and log all customer visitations.
- Upsell add-on business. Grow existing customer base by upselling and cross-selling additional products and services.
- Monitor competition by gathering current marketplace information on pricing, products, etc.
- At least 2 years of account management experience in the textile, linen, or uniform service industry experience is required.
- Must possess a sense of urgency with ability to troubleshoot and solve problems swiftly and proactively.
- Must have a can-do attitude, willing and able to roll up your sleeves and run a route when necessary.
- Clean driver's license required.
- Ability to lift up to 75 lbs
- Hours per week: 45-50.
- Commute to Neptune, NJ 1 or 2 days a week to meet with management. All other days you will go directly to the territory.
- Competitive base compensation ($65-70k base salary)
- Earn very generous commission and bonus. Expected total earnings of at least $80k. Others in the same position are on target to make $80-95k.
- Company vehicle
- Gas card and EZ Pass
- Paid vacation time
- Health insurance plan
- Retirement plan
- Ongoing Training & Development
- Career Growth and Advancement Opportunities
- Family owned and operated - enjoy the ability to make an impact and have your voice be heard
Apply today A recruiter will contact all qualified candidates.
