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IT Analyst II, Support Services
2 months ago
Reporting to the Supervisor, Support Services, candidates must have technology skills and physical abilities to accomplish the following:
- Tier 2 desk side computer hardware and software support to encompass configuration, deployment, inventory, and troubleshooting (desktops, laptops, tablets, and printers)
- User support, assistance, and PC skills training
- Network account maintenance
- Project support and other duties as assigned.
- Bachelor's Degree in an IT-related field OR 3 years IT Support work experience
- Outstanding interpersonal communication skills, emphasis on relationship-building
- Commitment to professional demeanor and confidentiality
- Current valid Driver's License and a satisfactory driving record
- Must use personal vehicle to travel between sites
- Ability to work both independently and cooperatively
- Available to work after-hours on-call shift
- Remote user support, to include Office365 products, Apple MacOS, and iOS
- SCCM image building, package building, and deployment
- Intune
- IT-related certification (A+, Net+, ITIL Foundation, etc.)
- Familiar with HIPAA regulations
- Enterprise-class organization
- Technical writing experience
- Premium Medical, Dental & Vision Benefits with Zero Cost Options
- Retirement Savings Program with up to 6% Employer Match
- Life Insurance, Short & Long Term Disability
- Employee Assistance Programs
- 25 Paid Days Off your 1st Year
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
