Assistant Service Manager

3 days ago

Portage, United States The Larson Group Full time

The Larson Group Peterbilt is looking for an experienced Assistant Service Manager to join our dynamic team. This position is responsible for assisting the Service Manager in the day-to-day operation of the dealership's service department in compliance with established policies and procedures. Executes plans and activities of the service department to ensure the overall growth and profit objectives are met. Carries out major objectives, policies, procedures, and programs for the service department. Reports department's results and performance against objectives to the Service Manager. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs. What We Offer: * Paid Time Off * Paid Holidays * Medical, Dental and Basic Life * 401K with employer contribution * Bi-weekly Pay Schedule * Opportunity for advancement and Career Development Responsibilities: * Direct and assist service writers and supervisors in service department functions. Maintain repair order closer rate of under 15 days and 5-day lag and desired efficiency and productivity levels. * Maintains records and reports on all phases of service activities. Participate and at times direct weekly service meetings including but not limited to: KPI, WIP, EFF, Productivity and safety. Communicating any changes to employees. * Coordinates efforts with outside parts and service sales personnel to achieve full market penetration. * Manage department to achieve goals set forth by Management. * Purchase tools and equipment required to maximize the efficiency of the service department. * Ensure safety rules and TLG policies are followed always. * Solicit new customers and enforce the policies and practices that will ensure positive customer relations with existing and new customers. Visit customer when needed to assess needs, keeping Service Manager and relevant parties informed of all complaints. * Be familiar with activities of competition, market conditions, and department operations. Assessing twice per year all competitive rates and scales. * Keep General Manager and/or Operation Manager informed of all pertinent service activities. * Review Warranty schedules weekly and maintain aging to less than 90 days. * Coordinates and oversees that training programs are properly conducted. Maintaining an online training average of 95% or better and a classroom of 85% or better for department * Ensures safety and security and appearance of the building and vehicle maintenance. Qualifications: * Should possess a High School diploma. * A college degree or certificate or degree from a trade school is required. * Experience in a related field is required. * Must maintain a Class A or B CDL with a good driving record. *Please note this is a safety-sensitive position Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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