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Account Manager: Burlington, MA

4 months ago

Burlington, United States CBRE Full time
Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution.
We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
JOB SUMMARY

Responsible for the relationships of several client accounts. Interacts and consults with clients to understand business needs and coordinates the resources needed to service projects, build strategic operational plans, and balances the expectations of clients with the execution of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages multiple clients simultaneously, while also serving as Subject Matter Expert (SME) for key systems and processes for projects.

Responsible for the management of sales, and relationships with particular clients.

Interacts with the client to ensure proper services and enhancements are being carried out.

Identifies new sales opportunities or opportunities for improvements within existing accounts.

Manages expectations of client and project team regarding scope of work and responsibilities.

Consults with sales professionals to define project requirements, investigating various approaches to attain end results.

Manages and solves conflicts with clients.

Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.

What you'll need QUALIFICATIONS

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE
  • Bachelor's degree from four-year college or university;
  • Requires 5 - 8 years of relevant work experience.
  • n lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.

CERTIFICATES and/or LICENSES

None.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE

Ability to calculate intermediate figures such as percentages.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.

Experience working with ESRI ArcMap, Maptitude, MapInfo or other GIS-related technologies a plus.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Manages very large projects with significant dollar impact/risk, and supervises/monitors other Project Managers' efforts. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
Why CBRE? We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions were able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.
Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.
Maintain your career momentum with the best tools and training in the industry. Youll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.
Diversity, equity, and inclusion (DE&I) are more than just values- theyre a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities
CBRE GWS