Dispatcher

2 weeks ago

Anaheim, United States NexGen HVAC & Plumbing Full time
Overview

NexGen Air Conditioning, Heating and Plumbing is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.

NexGen Air Conditioning, Heating and Plumbing started 15 years ago looking to make an impact on the Home Service industry by paying close attention to detail, having a strong commitment to our values and a belief that the best way we can serve our customers is by giving back to our community. We've grown to 10 locations across Southern California, with headquarters in Anaheim, servicing customers every day and continuing to grow into the industry standard for all things HVAC and Plumbing. Making service to others our priority, we constantly develop our skills and experience to efficiently and professionally deliver unbeatable service at competitive prices. Our quality service starts with quality professionals. Following the golden rule, we understand that we have to take care of our own before we can take care of our customers properly.

What's In It For Me?
  • Competitive Compensation ($24.00 - 30.00 / hr. based on experience)
  • Health, Vision and Dental plans for you and your family
  • 401K Retirement Plan with company match
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth
Responsibilities

What Will I Do?
  • Schedule and monitor daily technician schedule
  • Dispatch work orders to field technicians according to priority and location
  • Receive and record completed work orders from the field technicians
  • Contact customers to confirm next-day appointments
  • Communicate with field personnel via Outlook
  • Handle paperwork for assigned departments and technicians
  • Maintain accurate technician database
  • Coordinate parts scheduling
  • Coordinate warranty installations with other divisions
  • Answer general questions regarding rebates, system operations, warranties, etc. from customers
Qualifications

Do I Have What It Takes?
  • High School Diploma or GED preferred
  • 2+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus


Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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