Monitoring Center Specialist

4 months ago


anaheim, United States SSD Alarm Full time

SSD Alarm has an available position for Monitoring Center Specialist – Alarm Monitor to join our team in Anaheim. Various shifts - to include weekends and holidays. This is a professional environment with a stable company


  • Respond to residential and commercial alarm signals, based on established company policies and procedures, when triggered and alerted on computer
  • Answer high-volume of phone calls, strong computer skills
  • Respond to residential and commercial alarm signals, based on company policies and procedures, when triggered and alerted on computer monitor
  • Dispatch security or emergency personnel, if applicable, to premises after receiving alarm signal
  • Interact with customers, customer emergency contacts, and emergency dispatchers while responding to residential and/or business alarm signals
  • Establish and maintain rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States
  • Understand and use correct interdepartmental procedures and policies when interfacing with other departments
  • Great phone etiquette, comfortable speaking with clients on the phone
  • Perform basic troubleshooting

Requirements:

  • Strong verbal and written skills required – able to handle a high call volume and excellent customer service
  • Type a minimum of 40wpm
  • Answer high-volume of phone calls
  • Strong computer skills
  • Good written and verbal communication skills



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