Fire Dispatcher Operations Manager

1 week ago


Anaheim, California, United States City of Anaheim, CA Full time
Job Summary

We are seeking a highly skilled Fire Dispatcher Operations Manager to support Metro Cities Fire Authority operations, providing 9-1-1 fire and EMS dispatch services to over one million people in an approximately 200 square mile area.

About the Role

This is a critical role that requires excellent communication skills, the ability to work well under pressure, and a strong understanding of fire dispatching procedures. The successful candidate will be responsible for training and evaluating communications personnel, developing training programs, and troubleshooting minor problems associated with the computerized dispatch center.

Responsibilities
  • Train communications personnel on department policies and procedures.
  • Develop training programs and manuals to address department needs; conduct new training programs.
  • Evaluate the performance of communications personnel, identify areas of improvement, and work with employees to meet department standards.
  • Troubleshoot minor problems associated with the computerized dispatch center; work with Fire Communications Shift Supervisor and Safety Communications Systems staff to resolve more difficult problems.
  • Perform the full range of duties of a Fire Dispatcher and/or Shift Supervisor.
  • Compile statistical and periodic reports as assigned by supervisor.
  • Participate in the development and assignment of work schedules for employees assigned to Metro Cities Fire Authority.
Requirements
  • Experience performing responsible journey level fire dispatching, including experience with Computer Aided Dispatch (CAD), enhanced 9-1-1, and Emergency Medical Dispatch (EMD).
  • Possession of or ability to obtain a valid Class C California Driver's License by date of appointment.
  • Availability to work assigned shifts, including weekends and holidays.
What We Offer

The City of Anaheim offers a competitive salary of $71,801.60 - $96,220.80 Annually, along with a comprehensive benefits package, including health, dental, vision, and life insurance, as well as retirement benefits through CalPERS.

The successful candidate will have the opportunity to work in a dynamic environment, supporting the safety and well-being of our community. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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