Knowledge Systems Specialist

3 weeks ago

Wilmington, United States Falcon IT & Staffing Solutions Full time
06th May, 2024

Role: Knowledge Systems Specialist - Intermediate.
Location: Camp Lejeune, North Carolina.

Job Description:
The Intermediate Knowledge System Specialist will work independently and as part of a development team identifying solutions to provided requirements and working closely with customers to ensure the proper solution for the provided requirements.

Job Duties:
  • Implement, manage, and support Knowledge System Tools.
  • Leverage Power Business Intelligence capabilities in SharePoint Online, Microsoft 365, and other selected platforms to build dashboard reports.
  • Provide knowledge about the various platforms, from the End User - Power User perspectives.
  • Document roles and responsibilities and provide training to End Users and Power Users.
  • Develop, design, and manage content, customizations, forms, and custom workflow in selected platforms.
  • Convert legacy workflows and reports to new platforms.
  • Utilize new data sources and new BI solutions.
  • Must have rudimentary application skills with Python, R, SQL, .Net, C#, and C++ and experience with JAVA, JS, HTML, and CSS as required.
  • Work closely with users and stakeholders to analyze and determine detailed business requirements, goals, and risks to formulate and define the technical scope and objectives of projects as they relate to SharePoint Online solution opportunities.
  • Provide extensive experience creating SharePoint out-of-the-box apps or collaborative tools to include lists, document/form libraries, discussion boards, surveys, calendars, the ribbon, web parts, workflows, PowerApps, InfoPath, etc., and seamlessly integrate SharePoint with other Microsoft products coordinating across the organization to ensure enterprise solutions are utilized.
  • Perform SharePoint Site Collection Administration to include managing permissions - restrict and revoke access as required. Create, leverage, and manage content types, site columns, lookups, and templates for re-use in sites. Determine and create a scalable structure for top-level, directorate, division, and branch sites.
  • Ensure uniform navigation throughout sites.
  • Manage search scopes and create project/document dashboards.
  • Maintain the SharePoint environment to include constantly revisiting and reviewing content to ensure business relevance.
  • Customize and maintain landing pages to encourage traffic and user adoption.
  • Monitor site usage and follow up on dormancy regularly.
  • Monitor to ensure workflow and tasks are working correctly, perform ongoing research to determine SharePoint's current and future capabilities, and liaise with the Knowledge Management Officer regarding the migration of sites when necessary.
  • Provide end-user support and encourage user adoption. Act as Tier 1 support for end-users and site designers. Train end-users on basic functionality.
  • Direct users to training material and available resources. Collaborate with organizational trainers to audit knowledge systems training programs of instruction (POIs) in order to ensure the efficacy of training with organizational needs.
  • Other related duties as assigned.
Required Skills:
  • Bachelor's Degree in Computer Science or related area.
  • Minimum of 5 years of relevant experience (SharePoint).
  • Must have high-level written and verbal communication skills.
  • Must have experience with PowerApps.
  • Must have an active SECRET security clearance.

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