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Sr. Knowledge

4 months ago

Wilmington, United States nCino Full time

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

As the Senior Knowledge and Content Specialist, you will be an integral part of the People Operations Learning & Enablement Team, directly impacting the delivery of learning content across the company. This role will be the primary custodian of end user facing documentation. applying their skills in a collaborative environment by partnering with experienced colleagues, and contributing to the company's success through effective content management, curation, and development.

  • Develop and maintain a centralized content hub to assist in facilitation of knowledge sharing and the resources supporting it.
  • Define processes and best practice standards to manage knowledge assets with company-wide stakeholders ensuring alignment and adherence to established standards, processes and guidelines
  • Train and educate front-end users on the knowledge management tools and processes; creating the content to achieve this as needed
  • Promote and monitor collaborative tools to facilitate sharing of ideas and work among internal teams
  • Proactively maintain the portfolio of enablement content, identify areas that require updates or maintenance due to impactful changes, and ensure awareness of maintenance needs to the appropriate stakeholders
  • Periodically engage in content creation activities, such as video editing and graphic design, to support high-quality content development across the company in alignment with the centralized guidelines
Requirements:
  • Bachelor's degree
  • Minimum of five (5) years of experience as a Knowledge Management Specialist
  • Coordination efforts to mainstream knowledge management into core activities and projects
  • Ability to independently build partnerships, and promote initiatives to identify, create and share knowledge
  • Experience using Microsoft products, O365, Sharepoint or similar software
  • Instructional design graphics experience o Experience with video or graphic design editing tools
  • Experience writing and creating content
  • Project Management experience
Desired:
  • Information Systems, Knowledge Management, Business degree
  • Camtasia, Canva, or similar software
  • Knowledge of the Salesforce platform
  • Banking industry knowledge
  • Experience in the software industry


If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.