Account Manager
2 weeks ago
Atlanta
The Opportunity
We’re looking for an integrated account services professional to join our team. This individual will have diverse experience and confidence to lead, strong attention to detail, and a positive attitude that allows them to be helpful to colleagues, clients and the work outcomes.
As an Account Manager, you will be working as part of an integrated team of account services, strategy, creative and production community. This role will report to our Senior Account Manager/Account Director and/or Group Account Director for Atlanta and work across several Iris clients from healthcare, to B2C and beyond. You’ll need to have experience owning client relationships/client communications, whereas you serve as the first line of communications and consultative servicing to the client on a day-to-day basis. You will have a strong understanding of how to collaborate cross-functionally with strategy, creative and production in-house teams to execute marketing campaigns that drive business results for our clients in a B2C, B2B, and in some cases B2B2C scenarios.
This individual will manage multiple projects at times and will need to understand prioritization and have a clear sense of how to manage upwards to Account leadership as well as laterally to peers as a key owner of project executions.
Experience working in or with clients as part of a large matrixed organization with many stakeholders a plus.
Experience managing other individuals is not required, but a plus.
Hybrid Role: Expected to be in Atlanta office regularly at least 2 days per week (specifically on “Wednesday anchor days”).
Based in Atlanta with some travel to client meetings required (estimated 5-10%)
Duties and Responsibilities:
- Support marketing operations, financial, and cross-functional team collaboration as directed by Account leadership
- In certain cases, serves as the key client contact for various projects.
- In certain cases, consult with client to translate requests to strategy & creative execution and clearly and consistently communicate progress and impediments to clients, vendors and team – consistently setting expectations.
- Build and maintain trusting client relationships- create the best work, implement projects seamlessly and consistently manage client expectations.
- Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow-up, written reports and presentations.
- Work with internal cross-functional teams to deliver on time and on budget.
- Develop an understanding of the client’s business to offer proactive considerations.
- Show us what you can do by leading briefs. Be present at the client briefing and the development of the proposition. Then take part in the written and verbal creative brief. Your role will also see you involved in client presentations, creative feedback, project implementation and evaluation. We encourage you to have a POV.
- Conduct regular checks and reviews of financial health of your accounts and maintain exceptionally detailed tracking of client billing, and production expenses where required.
- Work across our Iris global community of offices and teams to execute project work when needed.
Required Skills/Experience:
- 4-6 years of experience across any combination of marketing/advertising agency, client or brand-side work, or equivalent.
- Experience with medium to large/global brands a must.
- Experience leading or collaborating with campaign-driven projects on a regional, national or global scale.
- Integrated agency collaboration experience – have worked on a client or brand that has involved multiple agencies at once, all partnering in different swim lanes to execute client campaigns, content, or sales enablement initiatives.
- Experience managing and fostering relationships with senior level clients/agency relationships.
- Project management experience either as a primary role or as an aspect of a prior role.
- High level of interpersonal, written and communication skills
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