Customer Service Specialist

3 weeks ago

Grand Rapids, United States Axios Professional Recruitment Full time

Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.


Customer Service Specialist Benefits:

  • Flexible work schedule
  • Healthcare benefits
  • Dental and Vision
  • Paid holidays
  • Paid time off
  • Positive, friendly work environment
  • Yearly bonus



Customer Service Specialist Expectations:

Serve external and internal customers by understanding their needs or requests and delivering service with kindness, accuracy and efficiency all while maintaining company policies, guidelines and systems.



Front Office:

  • Greet and assist Clients
  • Answer phones
  • Operate Truck Scale
  • Notify warehouse team of incoming clients
  • Create transportation documents
  • Update logistics status trackers



Accounts Payable:

  • Create and maintain QuickBooks / Rematter vendor and customer information
  • Create, maintain and apply rates to vendor accounts
  • Assist with monthly payment purchase orders


Accounts Receivable:

  • Initiate invoice and paperwork
  • Assist with Account Receivables collections
  • Assist with the receiving process and paperwork



Other Responsibilities:

  • Client Services - schedule service requests
  • Inventory - assist in inventory adjustments
  • Data Entry - provide support to various departments
  • Equipment – Assist Maintenance Manager with Hippo Software – scanning and entering Data
  • Human Resources – Assist Office Manager with payroll and onboarding new team members
  • Partner with office manager on various projects
  • Participate in special project
  • Look for opportunities for continuous improvement
  • Other jobs as assigned



Customer Service Specialist Qualifications:

  • QuickBooks
  • Word and Excel (or Google equivalent)
  • 3-5 years bookkeeping experience
  • General Office Skills
  • Excellent written and verbal communication skills
  • Associates degree
  • Excellent organizational and time management skills.
  • Willingness to and help as-needed in other front office areas


Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.



Good luck, we look forward to reviewing your application

  • Customer Service Specialist

    6 days ago

    Grand Rapids, United States Ervine's Auto Repair & Grand Rapids Hybrid and EV Full time

    Job DescriptionJob DescriptionCustomer Service Specialist Job DescriptionJoin Our Team as a Customer Service Specialist!Are you passionate about providing exceptional customer service and helping people with their automotive needs? Ervine's Auto Repair & Grand Rapids Hybrid and EV is looking for a Customer Service Specialist to join our team in Grand...

  • Customer Service Specialist

    3 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. Customer Service Specialist Benefits: Flexible work schedule Healthcare benefits Dental and...

  • Customer Service Specialist

    3 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. Customer Service Specialist Benefits: Flexible work schedule Healthcare benefits Dental and...

  • Customer Service Specialist

    4 days ago

    Grand Rapids, Michigan, United States Axios Professional Recruitment Full time

    Axios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. Customer Service Specialist Benefits: Flexible work schedule Healthcare benefits Dental and...

  • Customer Service Specialist

    3 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.Customer Service Specialist Benefits: Flexible work scheduleHealthcare benefitsDental and...

  • Customer Service Specialist

    3 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.Customer Service Specialist Benefits: Flexible work scheduleHealthcare benefitsDental and...

  • Customer Service Specialist

    3 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Customer Service Specialist Responsibilities: Address walk-in client needs Call customers on notices including underwriting and gathering informationProcess renewal reportsProcess lapse prevention reports weeklyProcess insurance company claim reportsProcess endorsements received via mail, email and faxProcess all cancellations received via fax, email and...

  • Customer Service Specialist

    3 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Customer Service Specialist Responsibilities: Address walk-in client needs Call customers on notices including underwriting and gathering informationProcess renewal reportsProcess lapse prevention reports weeklyProcess insurance company claim reportsProcess endorsements received via mail, email and faxProcess all cancellations received via fax, email and...

  • Customer Service Specialist

    4 days ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Customer Service Specialist Responsibilities: Address walk-in client needs Call customers on notices including underwriting and gathering information Process renewal reports Process lapse prevention reports weekly Process insurance company claim reports Process endorsements received via mail, email and fax Process all cancellations received via fax, email...

  • Customer Service Specialist

    4 weeks ago

    Grand Rapids, United States Northpointe Bank Full time

    **Customer Service Specialist** * Grand Rapids, MI, USA * Full Time * Loan Servicing ***The POWER of a CAREER!*** Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as ***Customer Service Specialist.*** This position requires an individual who has the desire to make a difference within the organization. An...

  • Customer Service Specialist

    3 weeks ago

    Grand Rapids, United States Northpointe Bank Full time

    **Customer Service Specialist** * Grand Rapids, MI, USA * Full Time * Loan Servicing ***The POWER of a CAREER!*** Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as ***Customer Service Specialist.*** This position requires an individual who has the desire to make a difference within the organization. An...

  • Customer Service Specialist

    3 days ago

    Grand Rapids, Michigan, United States Northpointe Bank Full time

    **Customer Service Specialist** Grand Rapids, MI, USA Full Time Loan Servicing ***The POWER of a CAREER*** Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as ***Customer Service Specialist.*** This position requires an individual who has the desire to make a difference within the organization. An...

  • Customer Service Specialist

    2 days ago

    Grand Rapids, United States Ervine's Auto Repair & Grand Rapids Hybrid and EV Full time

    Job DescriptionJob DescriptionCustomer Service Specialist Job DescriptionBenefits Include:Excellent starting Wage of $18 to $25 per hour401K, matchingHealth Insurance HSA, Optical, DentalCostco MembershipLunch on FridaysFun teambuilding eventsPaid Time Off. Holiday Pay.THE BEST CO WORKERS IN TOWN!!The luxery of working for customers that trust and appreciate...

  • Retail Customer Service Specialist

    4 weeks ago

    Grand Rapids, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Retail Customer Service Specialist

    6 days ago

    Grand Rapids, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • 311 Senior Customer Service Specialist

    2 months ago

    Grand Rapids, United States City of Grand Rapids MI Full time

    This is responsible high level customer service of professional nature in the administration of the 311 Customer Service Center. Work involves lead worker responsibilities for daily organization of the 311 Customer Service Representatives as well as Customer Service, Customer Service Specialist, Senior, Specialist, Operations, Retail

  • Customer Services Specialist

    3 weeks ago

    Grand Rapids, United States AT&T Full time

    Job Description - ExternalLOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Customer Services Specialist can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company provided vehicle and tools and benefits that include medical, dental, paid...

  • Customer Services Specialist

    4 weeks ago

    Grand Rapids, United States AlienVault Full time

    Job Overview Job Description:Job Description - ExternalLOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?A job with AT&T as a Customer Services Specialist can provide you with exactly thatTake advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company provided vehicle and tools and benefits that include...

  • Customer Services Specialist

    3 weeks ago

    Grand Rapids, United States AlienVault Full time

    Job Overview Job Description:Job Description - ExternalLOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?A job with AT&T as a Customer Services Specialist can provide you with exactly thatTake advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company provided vehicle and tools and benefits that include...

  • Invoicing Specialist

    3 weeks ago

    Grand Rapids, United States Triad Service Center Full time

    Triad Service Center is looking to hire an Invoicing Specialist in our Grand Rapids location at 4550 40th St SE, Kentwood, MI 49512.This is a full-time position with a well-established company that is continuously growing. This person needs to have great communication skills, as well as be self-motivated to provide superior service. Triad Service Center is a...