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Customer Service Specialist
3 weeks ago
Axios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.
Customer Service Specialist Benefits:
- Flexible work schedule
- Healthcare benefits
- Dental and Vision
- Paid holidays
- Paid time off
- Positive, friendly work environment
- Yearly bonus
Customer Service Specialist Expectations:
Serve external and internal customers by understanding their needs or requests and delivering service with kindness, accuracy and efficiency all while maintaining company policies, guidelines and systems.
Front Office:
- Greet and assist Clients
- Answer phones
- Operate Truck Scale
- Notify warehouse team of incoming clients
- Create transportation documents
- Update logistics status trackers
Accounts Payable:
- Create and maintain QuickBooks / Rematter vendor and customer information
- Create, maintain and apply rates to vendor accounts
- Assist with monthly payment purchase orders
Accounts Receivable:
- Initiate invoice and paperwork
- Assist with Account Receivables collections
- Assist with the receiving process and paperwork
Other Responsibilities:
- Client Services - schedule service requests
- Inventory - assist in inventory adjustments
- Data Entry - provide support to various departments
- Equipment Assist Maintenance Manager with Hippo Software scanning and entering Data
- Human Resources Assist Office Manager with payroll and onboarding new team members
- Partner with office manager on various projects
- Participate in special project
- Look for opportunities for continuous improvement
- Other jobs as assigned
Customer Service Specialist Qualifications:
- QuickBooks
- Word and Excel (or Google equivalent)
- 3-5 years bookkeeping experience
- General Office Skills
- Excellent written and verbal communication skills
- Associates degree
- Excellent organizational and time management skills.
- Willingness to and help as-needed in other front office areas
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application
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