Bilingual Software Support Engineer
2 weeks ago
3-Month Contract-to-Hire
Fully Remote (possible one day in office a month)
Salary: $76,000
The Software Support Engineer role is a 3-month contract-to-hire position supporting the oil and gas industry's mission-critical operations. In this role, you'll help manage the movement of millions of gallons of petroleum annually, providing application and technical support to optimize user satisfaction and business growth. You'll tackle advanced troubleshooting and resolve complex issues while performing onsite and remote implementations of customized solutions. Additionally, you'll educate customers on products, functions, and customizable features, working closely with a commercial and solutions design team.
Primary Responsibilities
- Deliver world-class customer support, helping clients resolve technical issues and optimize system performance via email, phone, and Teams meetings.
- Consult with clients to understand their unique operational needs, objectives, and system requirements.
- Advise clients on configuring system software for minimal downtime and financial impact.
- Document best practices and specific user information in a knowledge base.
- Identify software defects, replicate issues, and coordinate with development teams to ensure timely fixes.
- Participate in after-hours support rotations at least three times per quarter.
- Configure new software systems to meet client needs and perform remote or on-site installations (some travel required, including international).
- Collaborate with the Project Management team on software installations and evaluate clients' current systems to provide improvement recommendations.
Required:
- Strong customer service and troubleshooting skills
- High attention to detail, accuracy, and thoroughness in work
- Resourcefulness and flexibility to adapt to changing priorities
- Strong verbal and written communication skills
- Bilingual in Spanish (required)
- 2-3 years of experience in Linux (CLI proficiency, issue diagnosis, hypervisor access, firewall navigation)
- Networking experience
- SQL proficiency (database structure and SQL syntax familiarity)
- 2-3 years in a technical support role
- Bachelor's degree in IT or Computer Science with a minimum GPA of 3.0, or equivalent experience
- National and international travel is required; a valid driver's license is necessary
Note: Applicants must be authorized to work in the U.S. Our client does not sponsor employment visas for this role.
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