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Case Manager Supervisor- San Francisco
3 months ago
Position Summary: We are seeking a dedicated and experienced Case Manager Supervisor to join our team. The ideal candidate will have a passion for supporting both clients and Case Managers, ensuring high-quality care and effective case management. This role involves a blend of assessment, training, support, and direct case management duties.
Core Duties and Responsibilities:
Assessments:
- Develop appropriate assessment tools to measure client outcomes.
- Conduct research to identify pre-structured assessments suitable for our clientele.
- Train newly onboarded Case Managers on various tasks including:
- Google Docs & documentation
- Assessments & treatment plans
- New client paperwork & Release of Information (ROIs)
- PayChex procedures
- Camden Patient Portal & Zoom usage
- Weekly financial sheet management
- Meet with external trainers to organize and structure training sessions effectively.
- Admit Case Managers into the Shadow Program and monitor progress.
- Fill in as a Case Manager when necessary, ensuring continuity of care for clients.
- Conduct weekly supervision with Case Managers to offer guidance on cases.
- Provide resources and assistance to address any challenges faced by Case Managers.
- Collaborate with the Director of Operations (DOO) to develop a comprehensive training manual and accompanying videos for new Case Managers.
- Ensure that training materials are up-to-date and easily accessible to all staff members.
- Communicate with families on clinical progress and case management satisfaction.
- Keep up with the communications of all team threads and answer questions from Case Managers as needed or manage crises out of their scope.
- Assist the admissions team by conducting intake assessments for potential clients, ensuring accurate and thorough evaluation of client needs.
- Master's degree in Social Work or a related field.
- Preferred: Valid LCSW (Licensed Clinical Social Worker)
- Proven experience in case management and social work.
- Strong organizational and training skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with a team and manage multiple tasks effectively.