Service BDC Agent

2 weeks ago

Norfolk, United States Norfolk Motor Company Full time

Norfolk Auto Center is looking for an enthusiastic and motivated Service BDC Agent to join our highly talented team.  We are located in Northeast Nebraska. We offer a great benefits package including vacation and medical, dental, vision, employee discounts and more  We are family owned and operated; so come join our team where you’re more than an employee… you’re “Family"

The BDC Agent is responsible for scheduling service reservations and provide information to customers regarding their scheduled service. The primary focus of the job will be to contact service customers to ensure that their experience was exceptional and to provide feedback on those findings, stay abreast on the status on customer vehicles while they are waiting in the dealership, ensure that customers are contacted when their special order parts arrive.  This job requires "people" skills and a genuine desire to service the customer. A positive attitude and willingness to be a team member are essential to this position. 

This is an opportunity to develop a rewarding career with a growing organization.  We are a  caring, well-established company that loves to promote from within.  The best bunch of people to work with and learn from
We are an Equal Opportunity Employer.

Responsibilities

  • Handles outbound and incoming calls from customers to schedule service appointments.
  • Verify customer and vehicle information and service needs.
  • Conduct 24-hour reminder call for all service appointments.
  • Display thorough knowledge of all dealership products and services.
  • Contacts internet customers regarding their service inquiries or scheduling requests.
  • Complete call sheets to turn into Service Manager to provide feedback on the calls made.
  • Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle. Know every appointment of the day to make sure that the service advisor/self knows status of vehicle
  • All other duties as assigned.

Qualifications

  • Must be 18 or over in order to be covered by CMC/NMC’s Automobile Insurance.
  • 1-2 years of previous call center or customer service experience preferred, but not required
  • High School Diploma of GED preferred but not required
  • Ability to read and comprehend instructions and information.
  • Valid in-state driver's license.
  • Professional personal appearance.
  • Communication skills: Ability to collaborate, cooperate, interpret, communicate information that is not always straightforward.
  • Computer: Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), manage files, navigate network, web and windows. Software: Ability to efficiently use in house software.
  • Decision-making: Knowledge of and ability to identify and choose alternatives based on the values and preferences and to solve problems to arrive at a conclusion and decision.
  • Teamwork: Ability to work effectively in a collaborative/team setting.
  • Telephone Skills: Ability to respond to callers in a timely fashion using positive and professional demeanor and tone and refer callers to the appropriate resource.
  • Must speak and write English fluently, Spanish fluency is optional but beneficial
  • Must perform duties and responsibilities in a safe manner.
  • Must be able to pass background checks and valid driver license.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and able to compute rate, ratio and percent.
  • Ability to understand and define problems collects data, establish facts, and draw valid conclusions.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

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