Help Desk Technician

2 weeks ago

Saratoga Springs, United States STEADfast IT Full time

Position Description

This position is a help desk technician that will assist our customers with any hardware, software, or networking issues they may encounter. This will include diagnosing, troubleshooting, and implementing solutions both remotely and on site, and creating and updating detailed process documentation. Excellent communication, and problem-solving skills are the key requirements for this position.

Qualifications

Associates degree

3 years experience in an IT related field

Required Skills

Networking and administration

Knowledge of Windows

Customer Service

Knowledge of domain management - including Active Directory users and groups, and group policy

Microsoft Office administration

Firewall management

VPN

Detail oriented / Thorough

Documentation and reporting

SSL certification management

Hardware - Ability to upgrade equipment as needed

Printer installation and management \ Print server

Professionalism

Ability to follow established processes

  • Preferred Skills

VM Ware

Sonicwall

Familiarity with Cybersecurity

Knowledge of Linux

Remote Desktop environments

Virtual servers hosted in VMWare environments

Wifi setup and management using Ubiquiti

Support Technician Job Responsibilities

Help desk position - Technician will work to resolve issue via email, phone, and on site as required.

Hybrid work environment - Must be able to work both in office and remotely from home as needed.

Creating and updating documentation as needed.

Excellent communication and follow up with customers and management to keep them informed on the progress of their tickets.

Participating in the on-call rotation with the other technicians.

Install and upgrade hardware as needed. This can range from installing and configuring network equipment to upgrading or replacing pc parts.

Install software and maintain it as needed.

Follow process documents with a focus on accuracy and reliability.

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