Clinical Nurse Supervisor

1 month ago

Hoffman Estates, United States Advocate Aurora Health Full time
Department:

09124 AMG Sherman Svc Area - Administration Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

New site, position has responsibility associated with a successful launch

Major Responsibilities:
  • Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.
    • Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
    • Ensures AMG standing operating procedures are followed.
    • Oversees approved site research activities.
    • Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
    • Holds clinical staff accountable to AMG rooming standards.
    • Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
    • Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
    • Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
    • Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
    • Ensures AMG standing operating procedures are followed.
    • Oversees approved site research activities.
    • Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
    • Holds clinical staff accountable to AMG rooming standards.
    • Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
    • Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
    • Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance. Ensures associates are up-to-date with all safety training and certifications.
    • Acts as a role model and champion for Culture of Safety. Works with the manager to resolve patient safety events in the reporting system. Promotes and educates staff on the reporting system to report all events and near miss events. Works with the manager to complete ACAs and RCAs when indicated.
    • Utilizes information to implement process changes and staff education.
    • Leads site clinical integration activities
    • Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
    • Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
  • Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.
    • Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
    • Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
    • Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction. Conducts frequent assessments of patient flow. Takes appropriate steps to reduce wait times and to keep patients informed of delays.
    • Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.
    • Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
    • Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
    • Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
    • Assists in coordinating managed care issues and nursing updates.
    • Evaluates service levels and operational procedures such as wait-times, message management and appointment availability. Engages staff in resolution of identified issues.
    • Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
    • Actively participates and/or leads team huddles.
  • Associate Engagement/Human Resources - Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards. In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
    • Conducts regular staff meetings and daily huddles with associates. Documents meetings using Stoplight Report.
    • Conducts performance reviews on time.
    • Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
    • Consistently ensures manager is fully informed of key events or issues that impact practice operations.
    • Provides ongoing performance feedback to associates through coaching and mentoring. Orients and provides training to new associates. Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
    • Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
    • Assures all associates maintain certification and all required continuing education units (CEUs).
  • Growth and Funding our Future - Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
    • Participates in activities which foster practice growth.
    • Promotes same day access and is engaged in volume visit targets.
    • Maintains an effective process for inventory control and medication supply utilization.
    • Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
    • Works in collaboration with practice site manager to achieve revenue and cost targets.
    • Maximizes team efficiency by utilizing all team members
  • Physician/Provider Engagement - Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
    • Provides support to the onboarding of new physicians/providers
    • Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns. Solicits feedback regarding staff performance.
    • Engages physicians/providers in improving processes, workflow and EMR related concerns.
    • Assists physicians/providers on issues related to patient care and safety.
    • Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.
  • Miscellaneous - Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director
    • Actively participates in meetings, committees and projects
    • Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
    • Participates in activities to enhance professional growth
    • Maintains licensure and completes required CEUs
    • Performs other duties as assigned.
    • Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.
Licensure:
  • Nurse, Registered (RN)


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

  • Clinical Nurse Supervisor

    3 weeks ago

    Hoffman Estates, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled Clinical Nurse Supervisor to join our team at Advocate Aurora Health. As a Clinical Nurse Supervisor, you will be responsible for leading a team of nurses and ensuring the delivery of high-quality patient care. This is an exciting opportunity to make a meaningful impact on the lives of our patients and their...

  • Clinical Supervisor

    4 weeks ago

    Hoffman Estates, Illinois, United States InsideHigherEd Full time

    Job OpportunityWilliam Rainey Harper College's Dental Hygiene program is seeking a licensed dentist to fill a part-time clinical position. The Illinois Dental Practice Act requires a dentist to be present in the dental hygiene clinic while students are providing dental hygiene services.We are looking for clinicians who are passionate about dentistry and...

  • Diagnostic Cardiac Sonography Clinical Lab Supervisor

    2 months ago

    Hoffman Estates, United States InsideHigherEd Full time

    Overview The Diagnostic Sonography Program is seeking an instructor to co-teach laboratory courses: DMS 206 and 209. This instructor will work on Thursdays during the fall and spring semesters. Compensation is 51.50 per hour (bachelor’s degree). A typical day involves 5-7 hours clinical instruction with 1.5 to 2 hours prep time.Clinical lab supervisors...

  • House Supervisor RN

    4 weeks ago

    Hoffman Estates, Illinois, United States Ascension Health Full time

    Job SummaryWe are seeking a skilled and experienced House Supervisor RN to join our team at Ascension St. Alexius. As a key member of our nursing administration team, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient care in assigned...

  • House Supervisor RN

    4 weeks ago

    Hoffman Estates, Illinois, United States Ascension Health Full time

    Job SummaryWe are seeking a skilled and compassionate House Supervisor RN to join our team at Ascension Health. As a key member of our nursing administration team, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient care in assigned...

  • House Supervisor RN

    4 weeks ago

    Hoffman Estates, Illinois, United States Ascension Health Full time

    Job SummaryAscension Illinois is seeking a skilled and compassionate House Supervisor RN to lead our nursing team in providing exceptional patient care. As a key member of our nursing administration team, you will be responsible for supervising and coordinating unit staffing, ensuring the implementation of clinical objectives and quality patient care in...

  • House Supervisor RN

    4 weeks ago

    Hoffman Estates, Illinois, United States Ascension Health Full time

    Job SummaryWe are seeking a highly skilled and experienced House Supervisor RN to join our team at Ascension Health. As a key member of our nursing leadership team, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient care in assigned...

  • Clinical Lead Nurse

    4 weeks ago

    Hoffman Estates, Illinois, United States Ascension Full time

    Job SummaryAscension is seeking a Clinical Lead Nurse to coordinate unit staffing and provide leadership in ensuring the implementation of clinical objectives and quality patient care for one or more assigned nursing specialty areas.ResponsibilitiesAssign, direct, educate, and monitor nursing and support associates during assigned shifts.Meet with staff and...

  • House Supervisor RN

    4 weeks ago

    Hoffman Estates, Illinois, United States Ascension Health Full time

    Job SummaryAscension Illinois is seeking a skilled House Supervisor RN to lead our nursing team in providing exceptional patient care. As a key member of our healthcare team, you will be responsible for supervising and coordinating unit staffing, ensuring the implementation of clinical objectives and quality patient care in assigned...

  • Physical Therapist Supervisor

    3 weeks ago

    Hoffman Estates, Illinois, United States Advocate Aurora Health Full time

    Job Summary:The Physical Therapist Supervisor will oversee the day-to-day operations of the Outpatient Rehabilitation Services department. This role will provide leadership and support to ensure efficient functioning of the department, including operational, fiscal, and human resources activities. The Supervisor will also provide direct patient care,...

  • Clinical Supervisor

    6 months ago

    Avondale Estates, United States Georgia Hospice Care Careers Full time

    Overview: Become an RN Clinical Supervisor with Georgia Hospice CareWe are looking for impeccable leaders to join our team who are committed to creating meaningful patient experiences. As a clinical supervisor at Georgia Hospice Care you'll manage the coordination, supervision, and implementation of professional and supportive services for our hospice...

  • Physical Therapist Supervisor

    4 weeks ago

    Hoffman Estates, Illinois, United States Advocate Aurora Health Full time

    Job Title: Physical Therapist SupervisorAdvocate Aurora Health is seeking a highly skilled Physical Therapist Supervisor to lead our rehabilitation services team. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our rehabilitation services, providing leadership and guidance to our staff, and ensuring the...

  • Clinical Staff Pharmacist

    4 weeks ago

    Hoffman Estates, Illinois, United States KPH Healthcare Services, Inc. Full time

    Job Summary:As a Clinical Staff Pharmacist with KPH Healthcare Services, Inc., you will play a vital role in providing high-quality health care services to our patients. Under the supervision of the pharmacy manager and/or pharmacy supervisor, you will be responsible for the efficient daily operation of the pharmacy, ensuring compliance with federal, state,...

  • Clinical Supervisor

    2 months ago

    Hoffman Estates, United States InsideHigherEd Full time

    Overview William Rainey Harper College’s Dental Hygiene seeks a licensed dentist to fill a part-time clinical position. The Illinois Dental Practice Act requires that a dentist is present in the dental hygiene clinic while the students are providing dental hygiene services. We seek clinicians who are passionate about dentistry and dental hygiene and would...

  • LPN - Corrections Nurse

    4 weeks ago

    Hoffman Estates, Illinois, United States Health Advocates Network Full time

    Job Title: LPN - CorrectionsHealth Advocates Network is seeking a skilled LPN to work at a correctional facility in Ina, IL.Job Summary:This is a 13-week registry role that requires a valid and current LPN license issued within the US, a valid and current CPR card, and at least one year of experience as a Licensed Practical Nurse (LPN). The ideal candidate...

  • Wellness Nurse

    4 weeks ago

    Hoffman Estates, Illinois, United States Eden Senior Care Full time

    Job Title: Wellness NurseWe are seeking a compassionate and skilled Wellness Nurse to join our team at Eden Senior Care. As a Wellness Nurse, you will play a vital role in providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Deliver direct and indirect patient care through assessment,...

  • Clinical Lead RN

    4 weeks ago

    Hoffman Estates, Illinois, United States Ascension Full time

    Job SummaryWe are seeking a highly skilled and experienced Registered Nurse to fill the role of Clinical Lead RN in our NICU Unit at Ascension, St. Alexius Hospital in Hoffman Estates, IL.ResponsibilitiesCoordinates unit staffing and provides leadership to ensure implementation of clinical objectives and quality patient care.Assigns, directs, educates, and...

  • Clinical Lead RN

    3 weeks ago

    Hoffman Estates, Illinois, United States Ascension Full time

    Job SummaryAscension is seeking a Clinical Lead RN to join our team. This role will provide leadership and direction to nursing staff, ensuring the delivery of high-quality patient care.ResponsibilitiesCoordinates unit staffing and provides leadership while ensuring implementation of clinical objectives and quality patient care for one or more assigned...

  • Licensed Practical Nurse

    3 weeks ago

    Hoffman Estates, Illinois, United States Staff Today Inc Full time

    Job Title: LPN - CorrectionsJob Summary:Staff Today Inc is seeking a skilled Licensed Practical Nurse (LPN) to work in a correctional facility setting. The ideal candidate will have at least one year of experience as an LPN and a valid and current license issued within the US. Additionally, they should have a valid and current CPR card and experience in ER,...

  • Licensed Practical Nurse

    3 weeks ago

    Hoffman Estates, Illinois, United States Staff Today Inc Full time

    Job Title: LPN - CorrectionsJob Summary:Staff Today Inc is seeking a skilled Licensed Practical Nurse (LPN) to work in a correctional facility. The ideal candidate will have at least one year of experience as an LPN and a valid, current license issued within the US. Responsibilities:Administer prescribed medications and treatments in accordance with approved...