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Adoption Coordinator

3 months ago

Freeport, United States Alaqua Animal Refuge Inc Full time

POSITION PURPOSE: The role’s primary focus is to promote the adoption of pets and ensure the best match for the animal and their potential adopter. The Adoption Coordinator works with the Animal Care team, Veterinarian team, and Administration to ensure the family and home environment are most suitable for the animal’s personality, in addition to their physical and emotional needs.

ESSENTIAL FUNCTIONS

  • Act as the Adoption liaison between animal care staff, administration, and operations
  • Deliver customer service to all customers in a polite, professional, and non-judgmental manner
  • Answer and return all phone calls and emails in a professional and timely manner
  • Review, thoroughly investigate, and process incoming adoption applications
  • Notify the applicants in a professional and respectful manner, schedule appointments
  • Review online and manual files for all animals including medical reports, behavioral reports, vaccination records and history to ensure accurate information prior to adoption
  • Maintain adoption contracts
  • Obtain and provide all necessary paperwork for the completion of the adoption process
  • Audit daily the main systems used to ensure all departed and new animals are checked out/in of the system and resolve any discrepancies
  • Work with designated staff to ensure that all animals have personality profiles and are exported to the website, Petfinder and other rescue groups according to current protocol
  • Collaborate with the Adoption team to create adoption advertisements, videos and other social media posts and content
  • Be familiar with all of the programs of Alaqua Animal Refuge and promote our mission and vision to create awareness and advocate for the well being of all animals

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SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

  • Additional duties as necessary and assigned
  • Attend adoption and other promotional events
  • Front desk procedures

COMPETENCIES

The individual must possess the following knowledge, skills, abilities, and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Ability to read in cursive and print format
  • Conduct superior listening and communication skills, both verbal and written
  • Knowledge of the computer software
  • Possess basic computer skills
  • Ability to perform independently and in a team environment
  • Ability to obtain knowledge of AAR processes and operational procedures

Education

High school or equivalent education required

Experience

A minimum of two years experience in customer service-related fields