Dispatch

3 weeks ago

Gypsum, United States Skyline Mechanical Full time

General Info Job Type: Full time Minimum Years of Experience Required: None but some experience would be helpful Minimum Years of Education Required: High School Education/ GED with a willingness to learn Salary Range: Top wage based on experience overtime Available Specialty: Commercial,Residential Must be Authorized to Work in the US Company Info Skyline Mechanical, Inc. has been in business for over Twenty Seven years in the Eagle Valley. We specialize in service, maintenance, Retrofit projects, design/build HVAC systems, Hydronic systems, installation, replacement, air quality and custom metal fabrication. We strive for the highest quality & excellence in our specialties. Skyline Mechanical, Inc. is a fast-growing service and installation company. We have an excellent reputation for performance and as a place to work. The company cares about employee’s safety and wellbeing, and we care about our customers. Since our founding in 1997, we have: Grown to 120+ employees Have multiple successful departments including Purchased new equipment to help in the production of duct work and sheet metal fabrication Added air quality to our list of specialties Moved into a bigger and more efficient work space We constantly continue to grow our business in a quality & professional manner and strive to always uphold our respectable reputation with the community. We are dedicated to the community of Eagle and Pitkin Counties. We support local schools and sports and sponsor several activities. Benefits of joining our team Continuing Education We promote within Family Owned and Operated 401K options Dental and Health Ins. Paid Vacation Paid Holidays Get to live, and enjoy all of the activities that go along with being located in the Rocky Mountains. Also, we are less than 2 hours away from all that Denver & Grand Junction has to offer. Office/Dispatch Job Description: Dispatch Team Member is responsible for the following: Answer Phones: Service dispatchers answer incoming phone calls to schedule service appointments for customers. Write Work Orders: Service dispatchers gather detailed address information from customers and get a basic overview of the service issue. They then relate these details to the service crew that will answer the call. Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible. Dispatch Service Crews: Service dispatchers dispatch service crews to scheduled appointments and to emergency situations. Plan Routes: Service dispatchers use maps and GPS programs to plan routes for service crews so they get to their destinations by the most efficient means possible. This involves staying up to date on construction, accidents, traffic, and other situations that may hinder service crews, and alerting crews to these issues. Communicate with Service Crews: Service dispatchers answer incoming service calls from service crews, who report when they arriveat and leave jobs, and log this information into the dispatch system. This includes addressing any emergency situations service crews may encounter and relaying information to management or other departments as needed. Answer Customer Questions: Service dispatchers answer customer questions and address customer problems. Maintain Customer Files: Service dispatchers add customer information to service dispatch software systems and log information into customer files when scheduling service calls.

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