We have other current jobs related to this field that you can find below
-
Service Desk Supervisor
2 months ago
Cincinnati, United States Encore Technologies Full timeEncore Technologies is seeking a Lead Service Desk AnalystThe role involves planning, organizing, and directing the Service Desk-related activities and personnel, ensuring high availability and support for all IT-related services.Encore Technologies has been named one of the fastest-growing companies and Tech Company of the Year by the Cincinnati Business...
-
Service Desk Analyst
4 days ago
Cincinnati, United States Encore Talent Solutions Full timeEncore Talent is currently searching for 2 Service Desk Analysts to help with phone support for a Workday go-live for an end client requirement. Must be onsite M-F, 8-5 4-week contract role - 1 week of training and 3 weeks for support. Pay is $22 - $23 / hr Top 3 Skills to Have Customer service Phone skills Basic technical skills, such as Cleaning...
-
Service Desk Analyst
2 weeks ago
Cincinnati, United States Encore Talent Solutions Full timeEncore Talent is currently searching for 2 Service Desk Analysts to help with phone support for a Workday go-live for an end client requirement. Must be onsite M-F, 8-54-week contract role - 1 week of training and 3 weeks for support.Pay is $22 - $24 / hrTop 3 Skills to HaveCustomer servicePhone skillsBasic technical skills, such as Cleaning cache,...
-
Service Desk Analyst
2 weeks ago
Cincinnati, United States Encore Talent Solutions Full timeEncore Talent is currently searching for 2 Service Desk Analysts to help with phone support for a Workday go-live for an end client requirement. Must be onsite M-F, 8-54-week contract role - 1 week of training and 3 weeks for support.Pay is $22 - $24 / hrTop 3 Skills to HaveCustomer servicePhone skillsBasic technical skills, such as Cleaning cache,...
-
Service Desk Specialist I
4 weeks ago
Cincinnati, United States Staffmark Investment, LLC Full timeJob Summary We are currently hiring a Service Desk Specialist I to work our 11-8 pm Est schedule for our MIS Division, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software....
-
Service Desk Analyst
2 months ago
Cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH1st shift with start times ranging from 6am - 9amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...
-
Service Desk Analyst
1 week ago
Cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH1st and 2nd shift availableDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide best in class...
-
Service Desk Analyst
1 month ago
Cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH1st shift with start times ranging from 6am - 9amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...
-
Service Desk Specialist I
4 weeks ago
Cincinnati, United States Staffmark Group Full timeJob Summary We are currently hiring a Service Desk Specialist I for our MIS Division, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software. Respond to calls and service desk...
-
Service Desk Specialist I
6 days ago
Cincinnati, United States Staffmark Group Full timeJob Summary We are currently hiring a Service Desk Specialist I for our MIS Division, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software. Respond to calls and service desk...
-
Service Desk Engineer
1 month ago
Cincinnati, United States Vertical Talent Solutions Full timeRole: Service Desk Engineer Level 2Local to Cincinnati, OH - Hybrid - 2-3 Days WFH (Other days will be in Office or Client visits)MSP Experience requiredOnly US Citizens may apply.EXP - 5 - 10 YrsOn-Call - 1 week every 4 monthsAbility to clock 80 hours in 2 weeksTier 2 candidates should have experience with the following.Experience with ConnectWise...
-
Front Desk Receptionist
4 days ago
Cincinnati, United States Podiatry Service Company LLC Full timeWe are seeking a full-time receptionist to work in our fast paced podiatric clinic. As a receptionist, you will be one of the first point of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls....
-
Front Desk Receptionist
3 weeks ago
Cincinnati, United States Podiatry Service Company LLC Full timeJob DescriptionJob DescriptionWe are seeking a full-time receptionist to work in our fast paced podiatric clinic.As a receptionist, you will be one of the first point of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting...
-
Front Desk Receptionist
4 weeks ago
Cincinnati, United States Podiatry Service Company LLC Full timeJob DescriptionJob DescriptionWe are seeking a full-time receptionist to work in our fast paced podiatric clinic.As a receptionist, you will be one of the first point of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting...
-
Front Desk Receptionist
3 days ago
Cincinnati, United States Podiatry Service Company LLC Full timeWe are seeking a full-time receptionist to work in our fast paced podiatric clinic. As a receptionist, you will be one of the first point of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Receptionists...
-
Service Desk Analyst Level 2
1 month ago
Cincinnati, United States Kinettix Full timeJob Description: 1099 Independent Contractor Part-Time: at most 27 hours per week Shift Schedule: Weekend (Friday to Monday), Night Shift Coverage (7 am to 7 pm), 9 hours per shift with a 1-hour break L2 Service Desk Analysts typically need more advanced and specialized skills than L1 analysts. To support AWS, Azure, O365, and customer desktops, an L2...
-
IT Help Desk
3 months ago
Cincinnati, United States Audit-Tel Inc Full timeJob DescriptionJob DescriptionWhy Us?Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality...
-
Service Desk Associate
2 months ago
Cincinnati, United States Velecor Services Full timeJob DescriptionJob DescriptionWe are seeking candidates with a minimum of 2 years' Service Desk or equivalent experience to work for an exciting organization that has been serving the Greater Cincinnati area and several national clients for over 16 years. You will be working in a team environment able to share ideas, experiment with new technologies and...
-
Front Desk Executive
2 weeks ago
Cincinnati, United States Pattern Promotions Full timeFront Desk Executive - Think Tell JunctionLocation: Cincinnati, OH Job Type: Full-time (38 hours per week) Salary: $700 to $950 per week About Us: At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes with dedication, collaboration,...
-
Front Desk Executive
2 weeks ago
Cincinnati, United States Pattern Promotions Full timeJob DescriptionJob DescriptionFront Desk Executive - Think Tell JunctionLocation: Cincinnati, OHJob Type: Full-time (38 hours per week)Salary: $700 to $950 per weekAbout Us:At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes with...
![DMI](https://media.trabajo.org/img/noimg.jpg)
Service Desk Manager
2 months ago
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the OpportunityDMI is looking to hire a Service Desk Manager that is responsible for supervising the daily operations of a team within the Service Desk. This role focuses on ensuring efficient handling of inbound contacts and tickets, providing excellent customer service, and meeting Service Level Agreements (SLAs). The Manager will support the Senior Manager in implementing strategies, managing team performance, and driving continuous improvement.
Roles and Responsibilities:
Team Supervision:- Oversee the daily activities of the Service Desk team members.
- Ensure team members are effectively managing inbound contacts and tickets.
- Provide guidance, support, and coaching to team members.
- Monitor team performance metrics to ensure compliance with SLAs and KPIs.
- Assist in developing and maintaining efficient workflows and processes.
- Ensure proper documentation and tracking of all service desk activities.
- Promote a customer-centric approach within the team.
- Handle escalated customer inquiries and issues, ensuring prompt and effective resolution.
- Maintain a high level of customer satisfaction.
- Identify opportunities for improving service desk operations and customer service.
- Participate in initiatives to enhance service delivery and operational efficiency.
- Stay informed about industry trends and best practices.
- Facilitate effective communication within the team and with other departments.
- Provide regular updates to the Senior Manager on team performance and issues.
- Collaborate with other teams to ensure seamless service delivery.
- Conduct regular performance evaluations for team members, providing feedback and coaching.
- Develop performance improvement plans for underperforming team members.
- Recognize and reward high performers to maintain motivation and morale.
- Ensure team members receive adequate training on systems, tools, and customer service practices.
- Identify and address training needs within the team.
- Foster a culture of continuous learning and development.
- Assist in managing team schedules, shift planning, and attendance.
- Ensure optimal staffing levels to meet service demand.
- Monitor and adjust resources as needed to maintain efficiency.
Education and Years of Experience:
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Minimum of 3-5 years of experience in a service desk or customer service role, preferably in a BPO or managed mobility services environment.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Proficiency in using service desk software and tools.
- ITIL certification is preferred.
Required and Desired Skills/Certifications:
- Team supervision and leadership
- Customer service excellence
- Operational efficiency
- Analytical and problem-solving skills
- Strong communication and interpersonal skills
- Adaptability and continuous improvement mindset
- Performance management
- Training and development
Additional Requirements:
- Ability to secure public trust security clearance
Physical Requirements
- Ability to sit for long periods of time.
- This position primarily involves working in an office environment.
- Regular use of a computer, mouse, and keyboard for extended periods is required.
- Occasional travel for meetings, conferences, and team events will be necessary.
Location: Cincinnati, Ohio (Onsite)
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenie
- Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal develo
- Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employe
- Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral
- Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness optio
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
#LI-EK1