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Service Desk Engineer
1 month ago
Role: Service Desk Engineer Level 2
Local to Cincinnati, OH - Hybrid - 2-3 Days WFH (Other days will be in Office or Client visits)
MSP Experience required
Only US Citizens may apply.
EXP - 5 - 10 Yrs
On-Call - 1 week every 4 months
Ability to clock 80 hours in 2 weeks
Tier 2 candidates should have experience with the following.
- Experience with ConnectWise Manage/Automate & IT Glue is highly preferred
- Strong Customer Service Skills
- Documentation
- Strong servers
- AD
- Group Policy
- taking advanced to basic escalated calls,
- Networking skills
- GPOs and AD tasks like creation and setup.
SKILLS, KNOWLEDGE & KEY RESPONSIBILITIES
- 5-10 years in the technical support field, support desk, and IT industry
- Willing to learn and grow with your team members/co-workers
- Strong Windows troubleshooting & problem-solving skills
- Some Server troubleshooting & problem-solving skills experience
- Experience with Firewalls
- Printer issues, local and network, simple or large, and multi-purpose
- Internet connectivity, FTP file transfers, webmail access
- Mapped drive connection issues, logon scripts, create new user accounts
- Troubleshoot virus-infected workstations and laptops
- File rights & folder permissions, offline folders, and remote file sharing
- Wireless access, wireless peripherals, Bluetooth devices,
- VPN connections, remote desktop, terminal services, remote web workplace
- Previous experience using ConnectWise is a plus
Benefits
The company pays 90% of employees and 50% of family premiums and deposits 1,000 into an HSA if the employee chooses the high-deductible plan
Dental
Medical
Vision
Basic Life and ADD
Voluntary Life
Short term disability
Long term disability
Critical illness coverage
Accident coverage
Legal services coverage
11 DAYS PTO ( 1st year ) Increases as per Years in the company
Education Reimbursement ( Certs/ training Seminars/ Tuition)
Pay for Mileage
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