Bilingual Case Manager

The Bilingual Case Manager removes the language barrier to ensure access and equitable services for Spanish speaking clients in shelter and/or in non-residential programming.  Case Managers are the bridge that connect domestic violence survivors with services in shelter and in community that position survivors to achieve safety, self-sufficiency, and whole person healing.

Verbal and written fluency in Spanish is required to support hotline callers, our legal team/clients, and clients in and out of our shelter setting. For all clients served, our goal is to help clients feel more in control of their lives and reduce the barriers that feed the cycle of abuse and lead to houselessness. 

Newhouse serves a diverse population, and Case Managers must tailor solutions to meet the psychosocial, physical, cultural, and language needs of our clients. Case Managers must have strong advocacy skills and excellent knowledge of community resources and the local housing market. Developing and implementing individualized support plans, providing life-skills training and support, networking with community agencies and landlords, documenting services provided and creating a safe, structured, and supportive environment for residents and children in shelter and in nonresidential services are essential functions of the role. 

A qualified applicant will be able to model extraordinary advocacy skills in the following areas: crisis intervention, trauma-informed care, problem-solving, answering the crisis calls, providing resource referrals, completing needs assessments, supplying basic needs, safety planning, deescalating residents who may become triggered, providing emotional support, and coordinating and monitoring self-directed caseloads within a multi-disciplinary team.  

Case Managers must have the flexibility to travel offsite with clients to coordinate or accompany clients to appointments or other community resources. For all clients served, our goal is to help clients feel more in control of their lives and reduce the barriers that feed the cycle of abuse and lead to houselessness.

Case Managers are expected to deliver a minimum of 20 hours of direct service to clients weekly, which equates to approximately 22-25 cases.

This is a full-time, hourly position that reports directly to the Vice President of Shelter Operations. Scheduled workdays will be Monday- Friday or Tuesday – Saturday. General work hours are 8am- 5pm or 9am-6pm, however, flexibility is required to meet the needs of our clients which may include evening or weekend hours.

Employees are eligible to receive 100% employer paid health and dental benefits. Voluntary vision benefits are available. 401(k) with a 4% match is available for all staff, following a 90-day qualifying period. EAP (Employee Assistance Program) and a generous PTO package are also provided. 

• Cultural responsiveness and excellent interpersonal, communication, decision-making, and assessment skills. Actions, words, and behaviors are aligned and delivered in a trauma informed way.
• Must be fluent in Spanish – both verbally and in writing – to provide translation services for all departments who may need to engage with a Spanish speaking client. 
• Demonstrated problem solving, conflict mediation, and crisis management skills.
• Ability to set appropriate boundaries, be adaptable and flexible, and maintain calm demeanor in a fast-paced, high-stress setting/situation. 
• Knowledge and understanding of domestic violence and power and control behaviors, along with empathy and concern for adults and children coming from abusive homes.
• Highly motivated, resourceful, flexible, and possesses a positive attitude.
• Acts as a team player and maintains good working relationships with clients, employees, and staff from other departments.
• Ability to effectively organize and prioritize tasks, details, and assignments to meet deadlines.
• Proven history of self-directed work with limited supervision to improve processes, client experience, and overall client operations.
• Must possess executive maturity, sound judgment, professionalism, and the ability to ask for help when needed.
• Demonstration of integrity, honesty, and high ethical standards. Maintains confidentiality. 
• Alignment and adherence to the Newhouse mission, vision, values, and organizational culture.
• Follows the employee handbook, direct services guidebook and uses the resident guidebook as a framework for expectations and engagement with clients. 
• Knowledge and practice of non-violent methods for regulation and behavior correction.
• Willingness to explore community resources that are available to support families in shelter.
• Computer literacy, including MS Office, and the ability to use basic computer programs to enter accurate and timely information into shelter database.
• Solution-focused attitude and practices.  

• Bachelor’s Degree in human services, or a related field preferred. 
• Other degrees along with experience may be accepted in lieu of a human service-related degree, or an equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.  

Physical requirements are those present in normal office environment conditions. Employee is required to sit at a desk and work at a computer for long periods of time. This position requires walking, sitting, standing, and climbing stairs. Operational flexibility is required to meet sudden and unpredictable needs. The physical demands and characteristics of the work environment expected are typical of those in an office setting; however, additional functions may be required to meet the needs of our clients. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee is frequently required to lift and carry 20 lbs., climb stairs. Our client base is from varying backgrounds, physical and mental health conditions, and staff must be able to maintain composure in stressful situations.

There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of Newhouse that employment is at will, which means that employment is for no specific term and that employment may be terminated by the employee or Newhouse at any time without cause. 

Newhouse is an equal opportunity and affirmative action employer. We celebrate diversity and know that in serving a diverse population and employing a diverse team, we position our organization and community to thrive. We promote diversity of thought, culture and background and are committed to a work environment that gives voice to, supports, inspires, and respects all individuals.

Employment at Newhouse is solely based on a person’s aptitude, qualifications, and professional competence. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. 

Note: This position description is not intended to be all-inclusive. You may be required to perform other related duties within your skill set as negotiated and/or directed to meet the ongoing needs of your department and the organization.