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HIV Medical Case Manager

2 months ago

Kansas City, United States Vibrant Health KC Full time
Job DescriptionJob Description

SUMMARY OF POSITION

The HIV Medical Case Manager facilitates and provides a range of holistic, client-centered services to persons living with HIV, with the goal of streamlining access to medical care to achieve durable viral suppression for each client; addressing barriers to care and social determinants of health; and collaborating with multidisciplinary teams including Vibrant Health clinical and non-clinical staff, local agencies, and community partners, to optimize coordination and continuity of care for clients and patients living with HIV.


ESSENTIAL JOB DUTIES

Provide HIV medical case management services, in compliance with state and agency standards, to persons living with HIV (PLWH), inclusive of the following:

1) Employ HIV case management services in accordance with HRSA’s Ryan White HIV/AIDS Program standards and guidelines, to PLWH through continuous client assessments, service planning, and service plan monitoring;

2) Determine client eligibility for HIV medical case management services;

3) Perform intakes and comprehensive psychosocial client assessments, and assist with insurance enrollment as needed, either directly or through referral;

4) Develop thorough and individualized client-centered service plans that promote effective and efficient delivery of medical care;

5) Coordinate referrals and client access to appropriate short- and long-term housing programs, behavioral health services, transportation and food assistance, legal and employment resources, and additional social service programs as appropriate;

6) Conduct client monitoring and reassessments for efficacy of established service plans;

7) Supply clients with ongoing advocacy, education, support, and assistance throughout every stage of the HIV Care Continuum;

8) Maintain accurate client files and timely documentation of services being provided utilizing the patient electronic health record, specialized HIV medical case management software (SCOUT), and other relevant databases as appropriate;

9) Attend and participate in patient appointments, staff meetings, client case conferencing, in-service trainings and workshops, local outreach events, and department, agency, and community partner meetings;

10) Establish collaborative working relationships with medical, dental, and behavioral health service providers as well as appropriate community resource providers, including but not limited to the local health departments, agencies providing HIV testing, Linkage to Care, and other social service organizations as appropriate.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1) Bachelor’s or graduate degree in social work, health care, or related human services major from an accredited college or university;

2) Minimum of one year experience providing direct services to clients and/or patients in the community- or population-based clinic;

3) Strong knowledge of medical, behavioral health, and social service systems;

4) Cultural humility; ability to provide appropriate, compassionate, high-quality care to a culturally and linguistically diverse client population with a range of backgrounds and lived experiences; knowledge of and sensitivity to PLWH and intersecting communities disproportionately affected by HIV;

5) Willingness and commitment to maintain a robust working knowledge of best practices related to the HIV Care Continuum and service provision;

6) Highly developed client-centered communication skills; strong written and verbal skills and ability to produce timely and detailed documentation.


Individual must:

  1. Develop rapport with patients and their families, community and other health care personnel.
  2. Exhibit a professional and respectful demeanor.
  3. Work successfully independently and within a team, shifting tasks, prioritize tasks, problem-solve daily, and complete work within deadline
  4. Demonstrate excellent customer service, helpfulness, and a positive attitude.
  5. Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
  6. Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity and communicate medical information in plain language.
  7. Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
  8. Exhibit experience and working knowledge of local community resources
  9. Hold current drivers’ license and reliable transportation.
  10. Travel to all parts of the facility and throughout the community.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

1) Previous experience working as a Medical Case Manager serving PLWH.

2) Bilingual fluency (Spanish/English);

3) Familiarity with Ryan White Part A and Part B.

4) Lived experience with HIV, or as part of an intersecting community disproportionately affected by HIV.

5) Advanced knowledge of psychosocial and/or clinical aspects of the HIV Care Continuum and service provision.

SUPERVISORY RESPONSIBILITY

N/A


Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move materials that may weigh up to 40 pounds.


Work Environment

General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. Travel may be expected to community meetings and events, client homes, or other agencies as appropriate.

Work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1) Must have manual dexterity and experience to perform handwritten paperwork, recordkeeping, and filing.

2) Prolonged sitting, standing, or walking may be required.

3) Frequent bending/stooping, squatting, reaching above the shoulders, twisting and turning, kneeling, and pushing/pulling may be required.

4) Employment is contingent upon successful clearance from Criminal, Kansas and Missouri Child/Elder Abuse and Neglect, Sex Offender background investigations, TB testing, pre- employment drug testing, and verification of Hepatitis-B, flu and COVID-19 immunizations.

5) Occasional evening and weekend availability may be required.

Trauma Informed Care

At Vibrant Health, we understand that many, if not most, people have experienced trauma in their lives. We have made a commitment to trauma informed care and support and educate team members continued development of understanding of how trauma affects individuals and coping strategies. We expect employees to incorporate their understanding about trauma into interactions with our patients and families, clinic visitors, and with each other.

Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans.