EUC/Desktop Support L2

2 months ago

Phoenix, United States Inficare Full time
Job Role: EUC/Desktop Support L2

Job Location: Phoenix AZ (Day 1 onsite)

Job Duration:

The ideal candidate must possess excellent written and verbal communication skills with the ability and know how to collaborate effectively with domain experts and IT leadership team.

The primary role of the IT Admin& Support Analyst II is to provide End User Computing support and delivery of agreed services to internal users.

Responsible to conduct incident diagnosis, manage requests; provide smart hands assistance, handle project related work; case management tasks; documenting KB solutions.

Support Tech Bar and assist with Quarterly Disposal Process.

The position may require working extended hours, occasional night and/or weekend work as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides End User Computing support to internal users.
• Providing support and delivery to approved applications and services
• Providing user support to provided mobile devices (phones and tablets)

Window 10 and Window 11 Migration and SCCM
• Adhering to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation as appropriate.

Responsibilities:
• Imaging and new PC Deployment Using window 11. Expert level experience Installing and Building machine is needed
• Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
• Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
• Good at troubleshooting skills and imaging
• Experience on ServiceNow ticketing tool will be a plus.
• Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
• Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.
• Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
• Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.
• Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.

Required Technical and Professional Expertise

  • 6 + years' experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
  • and technologies such as AD, DNS, Exchange, and Citrix.
  • 4 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
  • Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
  • Understanding of Windows 10 new features, feature updates, and industry best practice processes.
  • Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
  • Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
  • Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
  • Active technical certifications would be an asset.
  • ITIL-Foundation and Agile experience an asset.

  • Desktop Administrator

    1 month ago

    phoenix, United States Infosys Full time

    Infosys is seeking EUC Desktop Administrator. In this role, you will be responsible for the successful delivery of all end user’s technology issues. You will play an instrumental role for the successful delivery of IT end user support, IT relocation projects, IT asset management and undertaking the full audit and preliminary works promptly and to the...

  • Desktop Administrator

    2 months ago

    Phoenix, United States Infosys Full time

    Infosys is seeking EUC Desktop Administrator. In this role, you will be responsible for the successful delivery of all end user’s technology issues. You will play an instrumental role for the successful delivery of IT end user support, IT relocation projects, IT asset management and undertaking the full audit and preliminary works promptly and to the...

  • Desktop Administrator

    3 weeks ago

    Phoenix, AZ, United States Infosys Full time

    Infosys is seeking EUC Desktop Administrator. In this role, you will be responsible for the successful delivery of all end user’s technology issues. You will play an instrumental role for the successful delivery of IT end user support, IT relocation projects, IT asset management and undertaking the full audit and preliminary works promptly and to the...

  • Desktop Manager

    2 weeks ago

    Phoenix, United States HCLTech Full time

    General Description Responsibilities :- Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are been handled as the defined SLA SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved Client Management- To ensure right communicating is been liaised with...

  • Desktop Manager

    3 weeks ago

    phoenix, United States HCLTech Full time

    General Description Responsibilities :- Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are been handled as the defined SLA SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved Client Management- To ensure right communicating is been liaised with...

  • Desktop Manager

    4 weeks ago

    Phoenix, United States HCLTech Full time

    General Description Responsibilities :- Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are been handled as the defined SLA SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved Client Management- To ensure right communicating is been liaised with...

  • Desktop Support Specialist

    1 month ago

    Phoenix, Arizona, United States Diverse Lynx Full time

    Job Summary:We are seeking a highly skilled Desktop Support Engineer to join our team at Diverse Lynx LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities:• Provide exceptional technical support to clients via phone, email, and remote desktop sessions•...

  • Desktop Support Technician

    10 hours ago

    Phoenix, United States ProKatchers LLC Full time

    Job Title : Desktop support TechnicianDuration : 3+ Months Contract role Location : Phoenix AZ 85003Job Description : Troubleshoots and resolves PC and peripheral device hardware and software-related problems with minimal supervision.Identifies and distinguishes common types of LAN and Internet connectivity problems and resolves them with little or no...

  • Desktop Support Engineer

    2 months ago

    Phoenix, United States Diverse Lynx Full time

    Role: Desktop Support EngineerJob type: ContractLocation: Phoenix, AZ (Onsite day 1)Description: Experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator You demonstrate vast knowledge and experience supporting Laptop/Desktop computers, hardware troubleshooting, Microsoft SCCM and Windows Desktop operating systems,...

  • Desktop Support Specialist

    7 days ago

    Phoenix, United States Sunrise Systems, Inc. Full time

    Job Title: Desktop Support Location: Phoenix, AZDuration: 6 MonthsJob Description:This team member is responsible for distribution, tracking, configuration and end-user customer interactions for desktops, laptops, monitors, and other peripherals provided by the program. The team member will assist in updating the ServiceNow Asset Management (SNAM) portal...

  • Desktop Manager

    3 weeks ago

    Phoenix, AZ, United States HCLTech Full time

    General Description Responsibilities :- Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are been handled as the defined SLA SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved Client Management- To ensure right communicating is been liaised with...

  • Desktop Support Specialist

    3 weeks ago

    Phoenix, United States Sunrise Systems, Inc. Full time

    Job Title: Desktop Support Duration: 3+ monthsLocation: Phoenix, AZJob Description: Responsible for performing Microsoft Windows imaging and deployment of computers as well as other tasks associated with the deployment of new equipment. Essential Job Tasks: • Imaging and configuration of computers running Windows 11 • Coordinating with end users to...

  • Desktop Support Specialist

    3 weeks ago

    phoenix, United States Sunrise Systems, Inc. Full time

    Job Title: Desktop Support Duration: 3+ monthsLocation: Phoenix, AZJob Description: Responsible for performing Microsoft Windows imaging and deployment of computers as well as other tasks associated with the deployment of new equipment. Essential Job Tasks: • Imaging and configuration of computers running Windows 11 • Coordinating with end users to...

  • Bank of America Desktop Support

    2 months ago

    Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob DescriptionBank of America is looking for a solid Desktop Technician that has roughly 3-5 years of IT experience in performing break-fixes, along with having a solid Windows troubleshooting background. Provides enhanced end-user computing support. Performs analytical, technical, and administrative work in planning,...

  • Desktop Support Technician/Desktop technician

    2 weeks ago

    phoenix, United States Sharp Decisions Full time

    TITLE : Desktop Support Technician/Desktop technician (Local to Phoenix, AZ)LOCATION : Phoenix, AZPAY RATE : $25.82/HR w2CONTRACT DURATION : 12 months with possible extensionNO C2C CANDIDATES/NO W2 REFERRALS WILL BE CONSIDEREDEnd User Device Replacement **Looking for candidates that are skilled in imaging computers, and any experience in Tanium. EUDR...

  • Desktop Support Technician/Desktop technician

    4 weeks ago

    phoenix, United States Sharp Decisions Full time

    TITLE : Desktop Support Technician/Desktop technician (Local to Phoenix, AZ)LOCATION : Phoenix, AZPAY RATE : $25.82/HR w2CONTRACT DURATION : 12 months with possible extensionNO C2C CANDIDATES/NO W2 REFERRALS WILL BE CONSIDEREDEnd User Device Replacement **Looking for candidates that are skilled in imaging computers, and any experience in Tanium. EUDR...

  • Desktop Support Technician/Desktop technician

    4 weeks ago

    Phoenix, United States Sharp Decisions Full time

    TITLE : Desktop Support Technician/Desktop technician (Local to Phoenix, AZ)LOCATION : Phoenix, AZPAY RATE : $25.82/HR w2CONTRACT DURATION : 12 months with possible extensionNO C2C CANDIDATES/NO W2 REFERRALS WILL BE CONSIDEREDEnd User Device Replacement **Looking for candidates that are skilled in imaging computers, and any experience in Tanium. EUDR...

  • Desktop Support/Help Desk

    2 weeks ago

    Phoenix, United States TalentBridge Full time

    Desktop Support - Help Desk Location: Phoenix, Arizona Onsite Flexibility: Onsite Connecting People with Their Purpose At TalentBridge, we know success begins with personal connections, and our goal is to fully understand your values, motivations, and passions, then to connect you with companies whose values and motivations match your own. Whether you're...

  • Desktop Support Technician

    2 weeks ago

    Phoenix, United States HCLTech Full time

    Job Description:-As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:Provide customer facing end-user support that includes:Install and Configure desktops, laptops, mobile devices, and associated Peripherals and...

  • Desktop Support Technician

    1 month ago

    Phoenix, United States HCLTech Full time

    Job Description:-As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:Provide customer facing end-user support that includes:Install and Configure desktops, laptops, mobile devices, and associated Peripherals and...