Desktop Manager

2 weeks ago


Phoenix AZ United States HCLTech Full time

General Description

Responsibilities :-

Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are been handled as the defined SLA

SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved

Client Management- To ensure right communicating is been liaised with clients, Creating reports for client.

Team Management - Team building and handling skills and also act as a bridge between the leadership and team members

Team Handling - Should handle team efficiently by taking max.output and discuss their improvement plan.

Transition - Due diligence and coordinate wit the transition team for proper implementation of the process

TechBar Management - To ensure the teams manage the Tech bar effieciently. Help customer on their issues.

Automation - Process improvement and automation opportunity to be explored and implemented

Technical - Knowledge of SCCM, Windows 10 to 11 upgrade, Windows Build process, Technical troubleshooting on windows, printers, Hardware issues and client VPN.

Ticketing Tool - ServiceNow, Dashboard creation, How to calculate SLA's, Fetching reports and shared SLA reports with team

Technical Requirements

· Disciplined, systematic problem solving skills required.

· Windows Operating systems 10 & 11 with troubleshooting

· Clients: Windows7, Windows Vista, Windows XP, Windows 2000

· ITSM ticketing tools such as ServiceNow

· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

· Internet browsers (e.g. Explorer, Chrome, Firefox, Edge),

· VPN and remote dial-in users

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE & Windows

- Should have a great customer handling skills

- Able to handle hardware issues, Software and printer issues

- High level of acceptance

- Can drive HCL’s value and its methodology

Other Skills / Experience

. Ability to learn new information quickly

· Ability to integrate as a cross-functional, team player

· Personal dedication to providing high quality, superior service

· Ability to work flexible hours when necessary to cover for other help desk analysts and to be on call during the week

· Customer Focus

· Teamwork

· Technical Expertise & Troubleshooting

· Interpersonal Effectiveness

· Concern for H/W Order and Quality for EUC build

Years of Experience

Total :6 - 8 years experience in Field Services support, tech Bar, Windows 10 and 11 upgrade, Hardware management for EUC, Information Management, or Customer Service management. Hub & SPOKE model, Device ordering

Relavant : 5-6 years of FSO Manager experience


  • Desktop Administrator

    2 weeks ago


    Phoenix, AZ, United States Infosys Full time

    Infosys is seeking EUC Desktop Administrator. In this role, you will be responsible for the successful delivery of all end user’s technology issues. You will play an instrumental role for the successful delivery of IT end user support, IT relocation projects, IT asset management and undertaking the full audit and preliminary works promptly and to the...


  • Phoenix, United States TriWest Healthcare Alliance Full time

    We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI and WY only). Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military...


  • Phoenix, AZ, United States HCLTech Full time

    Job Description:-As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:Provide customer facing end-user support that includes:Install and Configure desktops, laptops, mobile devices, and associated Peripherals and...


  • Phoenix, Arizona, United States TriWest Healthcare Alliance Full time

    We offer remote work opportunities in various states across the US, with a focus on supporting our Department of Defense contract.Veterans, Reservists, Guardsmen, and military family members are encouraged to apply.Job SummaryThe Senior Desktop Engineer plays a critical role in leading the desktop engineering team and defining the strategic direction of...


  • phoenix, United States Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Hello All,Location : Phoenix, AZ (Onsite)12+ months contractW2 only Job description : You have at least 8 years experience in a technical support role, such as Help Desk, IT Remote Support, or Systems OperatorYou demonstrate vast knowledge and experience supporting Laptop/Desktop computers, hardware troubleshooting, Microsoft SCCM and Windows Desktop...


  • Phoenix, United States Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Hello All,Location : Phoenix, AZ (Onsite)12+ months contractW2 only Job description : You have at least 8 years experience in a technical support role, such as Help Desk, IT Remote Support, or Systems OperatorYou demonstrate vast knowledge and experience supporting Laptop/Desktop computers, hardware troubleshooting, Microsoft SCCM and Windows Desktop...


  • Phoenix, United States Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Hello All,Location : Phoenix, AZ (Onsite)12+ months contractW2 only Job description : You have at least 8 years experience in a technical support role, such as Help Desk, IT Remote Support, or Systems OperatorYou demonstrate vast knowledge and experience supporting Laptop/Desktop computers, hardware troubleshooting, Microsoft SCCM and Windows Desktop...

  • Desktop Administrator

    4 weeks ago


    phoenix, United States Infosys Full time

    Infosys is seeking EUC Desktop Administrator. In this role, you will be responsible for the successful delivery of all end user’s technology issues. You will play an instrumental role for the successful delivery of IT end user support, IT relocation projects, IT asset management and undertaking the full audit and preliminary works promptly and to the...

  • Desktop Administrator

    2 months ago


    Phoenix, United States Infosys Full time

    Infosys is seeking EUC Desktop Administrator. In this role, you will be responsible for the successful delivery of all end user’s technology issues. You will play an instrumental role for the successful delivery of IT end user support, IT relocation projects, IT asset management and undertaking the full audit and preliminary works promptly and to the...


  • Phoenix, United States Sunrise Systems, Inc. Full time

    Job Title: Desktop Refresh Technician Job ID: 24-03513 Contract Duration: 9+ months Job Location: Phoenix, AZ 85003 Position Type: Hourly contract (W2 only) Job Description: Responsible for deployment, setup, configuration, and quality assurance for client's Desktop Refresh Project. Experience in imaging/ reimaging laptop-desktops. Proficiency in...

  • Desktop Engineer

    2 weeks ago


    Chicago, IL, United States ABOC Full time

    For 100 years, ABOC has fostered deep ties to our customers and our community, serving the banking needs of countless businesses, organizations, institutions, and individuals, many for multiple generations. These relationships are based on profound trust, in-depth understanding and highly personal and responsive service provided by our experienced bankers.We...


  • Phoenix, Arizona, United States Red Knight Solutions, LLC Full time

    Job DescriptionRed Knight Solutions, LLC is seeking a skilled Desktop Support Specialist to join their team. This is a long-term opportunity with potential for career growth and professional development.The ideal candidate will have 3+ years of experience in performing basic and moderately complex troubleshooting and repair activities in an end-user...

  • Desktop Manager

    1 week ago


    Phoenix, United States HCLTech Full time

    General Description Responsibilities :- Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are been handled as the defined SLA SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved Client Management- To ensure right communicating is been liaised with...

  • Desktop Manager

    2 weeks ago


    Phoenix, United States HCLTech Full time

    General Description Responsibilities :- Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are been handled as the defined SLA SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved Client Management- To ensure right communicating is been liaised with...

  • Desktop Manager

    2 weeks ago


    phoenix, United States HCLTech Full time

    General Description Responsibilities :- Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and schedule tickets are been handled as the defined SLA SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved Client Management- To ensure right communicating is been liaised with...


  • Phoenix, Arizona, United States eTeam Full time

    Job Summary:As a Desktop Support Specialist at eTeam, you will be responsible for providing technical support to clients in a fast-paced environment. Your primary focus will be on troubleshooting and repairing desktop computers, laptops, and other related equipment. You will work closely with the service desk team to ensure timely and efficient resolution of...


  • Aiea, HI, United States Sonic Healthcare USA, Inc Full time

    Job Functions, Duties, Responsibilities and Position Qualifications:OverviewThe Desktop Engineer is responsible for maintaining Sonic Healthcare desktop technology. The Desktop Engineer will identify and apply advanced systems level technical expertise to resolve highly complex solution of technical problem for users. This position creates and maintains the...


  • Herndon, VA, United States Deltek Full time

    Position Responsibilities :Infrastructure Management:Design, implement, and manage Windows and macOS desktop environments.Manage on-premises Active Directory (AD) and Azure Active Directory (AAD) integrations, ensuring seamless identity and access management.Ensure high availability, security, and performance of desktop systems.Perform software distribution,...


  • Phoenix, Arizona, United States Inficare Full time

    Job Role: EUC/Desktop Support L2Job Summary: We are seeking a skilled Desktop Support Specialist to provide end-user computing support and delivery of agreed services to internal users. The ideal candidate will possess excellent written and verbal communication skills and be able to collaborate effectively with domain experts and IT leadership team.Key...

  • Desktop Engineer

    4 weeks ago


    Chicago, IL, United States TEKsystems Full time

    Description: Job Summary: Provide outstanding customer support for end-user computing environment. Demonstrates a working knowledge of best practices and follows documented processes and procedures in facilitation of service recovery, refresh, maintenance, moves and various other project related activities. Effectively interacts in collaboration with...