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Facility Coordinator, Facilities Support

2 months ago

Santa Cruz, United States JLL Full time

ESSENTIAL FUNCTIONS
Assist with budgetary requests
Work with team members to identify and respond to any financial or budgeting related issues
Helps support facility specific cost savings targets to contribute to the account achieving significant savings
Supports requests associated with Jones Lang LaSalle Management, Operations audits
Provides support for guests, visitors and employees at client locations
Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
Resolves problems associated with all building services including: janitorial, parking, badging, conference rooms, cubes as well as interior and exterior furnishings, fixtures and equipment.
Assists with coordination of special events in support of client or Jones Lang LaSalle
Provides support for meetings and conference room reservations, as needed and directed
Assists with the coordination and scheduling of maintenance activities
Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
Acts as an interface with client, visitors and guests.
Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance.
Demonstrates leadership, responsiveness and creativity in finding solutions for service delivery.
Reviews Invoices, receipts and work orders/tickets
Helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
Ensures appropriate follow up with customers
Seeks to continuously improve processes, systems and overall client satisfaction
Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed
Inventory and stocking of Office Supplies
Coordinates Vendor Services
Space Planning liaison (e.g., coordinate with leads on team growth and workstation needs, update MAC programs as appropriate)
Assist mail team with Incoming/Outgoing mail and packages on an as needed basis
Post signage for the office as requested
Liaison between, employees, and leads
Landlord Relations
Monthly site audits (e.g., site inspection report, safety equipment, seat assignments, safety equipment, seat assignments, repairs and maintenance reports, vendor audits (e.g., janitorial, HVAC))
Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style needed

EDUCATION AND EXPERIENCE
High school diploma Undergraduate degree, preferred
1 - 2 years Facility Management experience, preferred