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Technical Services Support Specialist I
4 months ago
Job Type
Full-time
Description
The Technical Service Support Specialist will provide product support to customers and assistance to field service engineers. It includes phone/e-mail support with limited travel. Problem solving and identification of solutions is a primary function.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
o Provide phone and e-mail technical support for customers
o Primary point of contact for RMA protocols to include screening, quoting, authorization, disposition, shipments and invoicing
o Provide support for Field Service Engineers including looking up part numbers, shipping parts, testing instruments or parts prior shipment, repairing products and follow up on customer issues
o Assist with Customer Service scheduling
o Triage service requests, provide instructions, supply quotes
o Review and supply work orders to ensure job closing and customer satisfaction
o Maximize the concepts of Lean Manufacturing
o Other duties as assigned
COMPANY VALUES:
o Accountability: Doing what you say you will do. Owning the outcome. Being responsive. Providing timely, through follow up on requests.
o Excellence: Performing at a high level every day and continuously improving processes for efficiency and effectiveness. Being focused on results.
o Integrity: Always doing the right thing. Being lawful, ethical and true to yourself and your team.
o Innovation: Making our products, services and business processes better every day. Evolving our strategy to keep up with customer needs and the ever-changing external environment.
o Teamwork: Helping each other be the best we can be. Lending a hand even in areas outside your job description. Synergizing efforts.
Requirements
EDUCATION, KNOWLEDGE AND SKILLS:
o This position requires a two year technical degree or relevant work experience.
o Electrical, electronic, engineering type of degree is preferred.
o Proficiency with general Microsoft windows applications.
o Experience with microprocessors, sensitive digital and analog circuitry and sensors.
o Strong technical problem solving and interpersonal communication skills.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o This position frequently requires standing, sitting, walking, finger dexterity, talking, hearing, and visual acuity. This position occasionally requires reaching, climbing, crawling, lifting (average weight 20#), operation of equipment and operation of motor vehicle. This position never requires running, tasting or smelling.
