Front Desk Associate

1 month ago

Chester, United States East River Medical Imaging Full time
Job Title:

Front Desk Associate (Onsite)

Reports To:

Front Desk Supervisor

Department:

Front Desk

Updated Date:

06/22/2022

FLSA Status:

Non-Exempt

Location: White Plains, NY

$20-$25/hr

Summary:

At East River Medical Imaging, our mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients. Each of our physicians is certified by the American Board of Radiology. Together, they represent all areas of sub-specialty medical imaging, including cross-sectional, musculoskeletal, oncologic and neuroradiology. We are currently seeking a full-time Front Desk Associate to join our team. The Front desk associate is the first person that our patients encounter when visiting our locations, and it's critical that you are helpful, warm, and inviting. You'll be responsible for monitoring the flow of people entering the office and managing a heavy patient volume, providing relevant information and directing patients and visitors as appropriate.

Shift: Varies

Duties:

  • Build a strong rapport with patients from a variety of backgrounds through strong communication and empathy
  • Maintain a positive attitude and a professional appearance
  • Exhibit the ability to multitask without being overwhelmed
  • Payment processing including running insuring estimates
  • Update patient information including contact information and in system
  • Ensuring insurance authorizations are in place
  • Ensuring patients are cleared all exams including but not limited to CT, MRI, PET/Nuke scans, Xray, Sonograms
  • Other Duties as assigned
Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Adaptability/Dependability: Follows instructions, responds to management direction; Accepts criticism and feedback; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands. Commits to doing the best job possible by working the necessary hours to complete assignments; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibilities for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Language Ability: Ability to respond to common inquiries, ability to read, write and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one, small and large group situations to customers, clients, and other employees of the organization.

Reasoning Ability: Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram, or schedule form and define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with a variety of variables in situations where only limited standardization exists.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
  • High School Diploma and 2 years college experience or 2 years' experience in healthcare or combination of education and experience
  • Knowledge of basic insurance and medical terminology
  • Knowledge and adherence to HIPAA laws and compliance regulations
Skills:
  • Project and time management skills
  • Ability to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts with other employees
  • Strong work ethic and emphasis on attention to details
  • Excellent customer service, communication, and organization skills
  • Communicate professionally with patient, physicians, and staff in addition to language ability in the competency section


Computer Skills:

To perform this job successfully, an individual should have knowledge of MS Outlook, MS Word, RIS-IC, PACs, Royal solutions.

Supervisory Responsibilities:

This role has no direct supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance and taste or smell.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

  • Front Desk Associate

    3 months ago

    West Chester, United States Fairfield Inn & Suites CincinnatiWest Chester Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the brand new Fairfield Inn & Suites Cincinnati/West Chester! We will be opening soon and are currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you...

  • Front Desk Associate

    3 months ago

    West Chester, Pennsylvania, United States Fairfield Inn & Suites CincinnatiWest Chester Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the brand new Fairfield Inn & Suites Cincinnati/West Chester We will be opening soon and are currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you...

  • Front Desk Associate

    4 weeks ago

    West Chester, United States Miracle-Ear Full time

    We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that...

  • Front Desk Associate

    4 weeks ago

    West Chester, United States Miracle-Ear Full time

    Job DescriptionJob DescriptionWe’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of...

  • Front Desk SPA Associate

    2 weeks ago

    Chester, United States The Spa at Glenmere Mansion Full time

    We are looking for a Receptionist for our spa front desk and to perform a variety of administrative tasks. As a Receptionist, you will be the first point of contact for our guests. Our Receptionist’s duties include offering information regarding our spa to both day and hotel guests. You will welcome guests and greet people who visit the spa. You will...

  • Front Desk Sales Associate

    3 weeks ago

    West Chester, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Westchester, OH. PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking...

  • Front Desk Sales Associate

    4 weeks ago

    West Chester, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Westchester, OH. PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking...

  • Front Desk Sales Associate

    4 weeks ago

    West Chester, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Westchester, OH.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...

  • Front Desk Associate

    2 months ago

    Port Chester, United States Crunch Fitness Full time

    Position Title: Front Desk Reports To: General Manager Classification: Part-Time, Non-Exempt Job Summary: The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide...

  • Hotel Front Desk

    4 weeks ago

    West Chester, United States Home2 Suites CincinnatiWest Chester Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the NEW Home2 Suites by Hilton West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk

    1 month ago

    West Chester, United States Home2 Suites CincinnatiWest Chester Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the NEW Home2 Suites by Hilton West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk

    3 months ago

    West Chester, United States Homewood Suites West ChesterUnion Centre Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the Homewood Suites Cincinnati/West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk

    4 weeks ago

    West Chester, Pennsylvania, United States Home2 Suites CincinnatiWest Chester Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the NEW Home2 Suites by Hilton West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk

    1 month ago

    West Chester, Pennsylvania, United States Home2 Suites CincinnatiWest Chester Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the NEW Home2 Suites by Hilton West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk

    2 months ago

    West Chester, Pennsylvania, United States Homewood Suites West ChesterUnion Centre Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the Homewood Suites Cincinnati/West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Hotel Front Desk Clerk

    1 week ago

    West Chester, United States Quality Inn and Suites Full time

    Quality Inn & Suites West Chester is looking for a customer oriented applicant who can greet our guests in a friendly, professional manner. We are looking for a Front Desk Agent. Requirements for position: Answer phones and take reservations with excellent communication skills, be able to work both independently and as part of a team, work with housekeeping...

  • Guest Services

    7 days ago

    West Chester, United States Homewood Suites West ChesterUnion Centre Full time

    Job DescriptionNow Hiring: Front Desk or Guest Care ManagerWe are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...

  • Front Desk Concierge

    3 weeks ago

    Port Chester, United States Gia security Full time

    Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, attention to detail, and enjoy working in a fast-paced...

  • Front Desk

    4 days ago

    West Chester, United States Affordable Dental Solutions Full time

    **_First-Look Details:_** **_Location: West Chester, PA_** **_Position: Dental Receptionist_** **_Pay Range: $18-$20_** **_Part-Time_** **Job Summary**: We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and...

  • Front Desk Associate- Opening Shift

    4 weeks ago

    Port Chester, United States Crunch Fitness Full time

    Crunch ort Chester is looking for Crunch Representatives to work our Front Desk! The ideal candidate will be able to work the opening shift (5 a.m. during the week) and will be reliable to being on time. Come change lives through fitness! Apply today! Job Summary: The Crunch Representative will help ensure the smooth and efficient operational procedures...