ServiceNow Administrator and Developer
3 weeks ago
We are in search of a ServiceNow Administrator & Developer to join our team. The ideal candidate will be responsible for the administration, supervision, service, operational, and maintenance of the DHS ServiceNow environment, which integrates with other systems such as Active Directory, JIRA, and more.
This role requires hands-on approach to managing, developing, and enhancing the ServiceNow platform to improve productivity, maintain uptime, and adhere to strict policy and security guidelines.
This Position is Remote.
Key Responsibilities:
- Actively participate in Agile teams, with a focus on software development to meet mission-critical needs.
- Forge close collaborations with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements, leading the design of intricate, effective ServiceNow solutions aligned with those needs.
- Troubleshoot and resolve technical issues related to ServiceNow implementations and collaborate with support teams to provide swift resolution to incidents and problems.
- Provide Tier 2/3 break-fix support, ensuring issues are properly escalated from Tier 1 (ICE Service desk).
- Manage platform/environment configuration and issue resolution.
- Work collaboratively with multidisciplinary teams, steering the implementation of ServiceNow solutions that adhere to defined requirements and maintain industry best practices. Engage in the development and continuous upkeep of advanced scripts, business rules, and client scripts.
- Concentrate on modernizing deprecated functionalities.
- Facilitate and oversee data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency throughout the transition. Confirm that data is strategically migrated to the most beneficial ServiceNow data structures, using out-of-the-box data schemas before creating custom tables and fields.
- Develop and maintain applications, including customer-developed solutions currently in production.
- Conduct detailed testing of ServiceNow configurations to confirm functionality, data integrity, and user experience. Address any issues and make necessary adjustments to ensure the solution meets the desired outcomes.
- Support end-user training to ensure smooth adoption of the implemented solution.
- Ensure the team's documentation, related to configurations, customizations, data schemas, and other technical decisions, is thorough and complete.
- Ensure system uptime, resource availability, reliability, and strict compliance with policies and procedures.
Minimum Requirements:
- US Citizenship.
- Ability to obtain and maintain a security clearance at the Public Trust or above.
- Minimum years experience implementing ServiceNow solutions App Engine: 3 years for Journeyman role, 6 years for Senior role, and 9 years for Lead role.
- Minimum of 2 years working with an Agile implementation framework.
- Minimum of 2 years implementing systems using Agile/Scrum methodologies.
- Minimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog items.
- Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles.
- Strong scripting skills in JavaScript and GlideScript.
- Strong technical skills, including workflow configuration and business rule development.
- Experience in customizing UI and creating complex workflows.
- Knowledge of methods for integrating with external systems.
- Expertise in troubleshooting and resolving technical challenges.
- Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities.
- Proficiency in contributing positively to a team-oriented, cooperative environment.
- Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions.
- Familiarity with techniques for enhancing performance optimization.
Preferred Qualifications:
- Prior or current security clearance at the Public Trust level or above is preferred.
- Data migration and integration experience.
- ServiceNow Certified System Administrator.
- ServiceNow Certified Application Developer.
Why Join LightFeather?
You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry. We are committed to fostering a diverse and inclusive environment where everyone is valued and respected.
Commitment to Diversity
LightFeather is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
-
ServiceNow Developer and Administrator
2 weeks ago
Alexandria, Virginia, United States LIGHTFEATHER IO LLC Full timeAbout the JobWe are seeking a highly skilled ServiceNow developer and administrator to join our team at LightFeather IO LLC.The ideal candidate will be responsible for the administration, supervision, service, operational, and maintenance of the DHS ServiceNow environment, which integrates with other systems such as Active Directory, JIRA, and more. This...
-
ServiceNow Administrator and Developer
2 days ago
Alexandria, United States LIGHTFEATHER IO LLC Full timeJob DescriptionJob DescriptionWe are in search of ServiceNow Administrators & Developers to join our team. The ideal candidates will be responsible for the administration, supervision, service, operational, and maintenance of the DHS ServiceNow environment, which integrates with other systems such as Active Directory, JIRA, and more.This role requires...
-
ServiceNow Developer
1 month ago
Alexandria, United States Quality Business Engineering Full timeJob Type Full-time Description The ServiceNow Developer is responsible for working to develop, design and own technical solutions on the ServiceNow Army Instance. The Service Now Developer will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to...
-
ServiceNow Administrator Expert
2 weeks ago
Alexandria, Virginia, United States DirectViz Solutions Full timeDirectViz Solutions, a rapidly growing government contractor, seeks a highly skilled Senior ServiceNow Administrator. The role requires extensive experience with ServiceNow administration and ITIL v4.We estimate the salary to be around $120,000 per year based on national averages and industry standards.The ideal candidate will have 5 years of experience in a...
-
Senior ServiceNow Administrator
7 hours ago
Alexandria, United States DirectViz Solutions, LLC Full timeDirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive...
-
Junior ServiceNow Administrator
2 days ago
Alexandria, United States DirectViz Solutions, LLC Full timeJob DescriptionJob DescriptionDirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric...
-
Senior ServiceNow Administrator
2 months ago
Alexandria, United States DirectViz Solutions Full timeDirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive...
-
Senior ServiceNow Developer
2 weeks ago
Alexandria, Virginia, United States LIGHTFEATHER IO LLC Full timeLightFeather IO LLC is seeking a highly skilled Senior ServiceNow Developer to join our team. We offer a competitive salary of $120,000 - $180,000 per year.About the RoleThe ideal candidate will be responsible for administering, supervising, and maintaining the DHS ServiceNow environment. This includes integrating with other systems such as Active Directory,...
-
Senior ServiceNow Developer
2 days ago
Alexandria, United States Lawelawe Technology Services Full timeJob DescriptionJob DescriptionWho we areLawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive...
-
ServiceNow IT Manager
2 weeks ago
Alexandria, Virginia, United States LIGHTFEATHER IO LLC Full timeJoin LightFeather IO LLC, where you'll have the opportunity to work on meaningful projects and contribute to our team's success.About the JobWe're looking for a highly skilled ServiceNow IT Manager to lead our team. The successful candidate will be responsible for managing the administration, supervision, and maintenance of the DHS ServiceNow environment.Job...
-
Senior ServiceNow Developer
19 hours ago
Alexandria, United States DirectViz Solutions, LLC Full timeDirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive...
-
Senior ServiceNow Developer
2 days ago
Alexandria, United States DirectViz Solutions, LLC Full timeJob DescriptionJob DescriptionDirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric...
-
Junior ServiceNow Developer
2 days ago
Alexandria, United States DirectViz Solutions, LLC Full timeJob DescriptionJob DescriptionDirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric...
-
ServiceNow HR Specialist
3 weeks ago
Alexandria, Virginia, United States DirectViz Solutions Full timeDirectViz Solutions Overview">As a leading government contractor, we provide innovative information technology solutions to meet mission IT needs for government customers. Our dedicated employees drive success through their expertise and commitment.We're seeking a highly skilled Certified Implementation Specialist to join our team. The ability to obtain a...
-
Alexandria, Virginia, United States DirectViz Solutions, LLC Full timeJob Title**ServiceNow Business Process Analyst**Company OverviewDirectViz Solutions, LLC (DVS) is a rapidly growing government contractor that provides strategic services to meet mission IT needs for government customers. DVS offers innovative information technology solutions to government clients through the knowledge and expertise of our dedicated...
-
Enterprise ServiceNow Specialist
2 weeks ago
Alexandria, Virginia, United States LIGHTFEATHER IO LLC Full timeAre you a highly motivated and experienced Enterprise ServiceNow Specialist looking for a new challenge?About the RoleWe're seeking a skilled professional to join our team as an Enterprise ServiceNow Specialist. The ideal candidate will be responsible for developing and maintaining applications, including customer-developed solutions currently in...
-
ServiceNow Certified Professional
3 weeks ago
Alexandria, Virginia, United States DirectViz Solutions, LLC Full timeKey ResponsibilitiesAs a ServiceNow Certified Professional, you will be responsible for:Managing ServiceNow HR Service Delivery, including Employee Experience, HR policies, and integrations.Implementing ServiceNow Employee Experience to streamline and provide comprehensive HR services for employees and managers.Providing technical expertise to support the...
-
ServiceNow Enterprise Architect
1 month ago
Alexandria, Virginia, United States DirectViz Solutions, LLC Full timeWe are seeking a highly skilled ServiceNow Architect to lead the overall design and architectural decisions for the ServiceNow platform to ensure scalability and integration with other enterprise systems.This is a fantastic opportunity to work with a rapidly growing government contractor that provides strategic services that meet mission IT needs for...
-
Technical ServiceNow Expert
1 month ago
Alexandria, Virginia, United States DirectViz Solutions, LLC Full timeDirectViz Solutions, LLC is a rapidly growing government contractor providing strategic services to meet mission IT needs for government customers.We are seeking a highly skilled Junior ServiceNow Developer to join our team. This role requires the ability to obtain a public trust clearance.Job DescriptionThe ideal candidate will have 3 years of experience in...
-
ServiceNow Technical Support Specialist
3 weeks ago
Alexandria, Virginia, United States DirectViz Solutions, LLC Full timeAbout the RoleWe are seeking a highly skilled Junior ServiceNow Administrator to join our team at DirectViz Solutions, LLC. This is an excellent opportunity for individuals with experience in IT service management and a passion for delivering exceptional support services.