ServiceNow Developer and Administrator

1 week ago


Alexandria, Virginia, United States LIGHTFEATHER IO LLC Full time
About the Job

We are seeking a highly skilled ServiceNow developer and administrator to join our team at LightFeather IO LLC.

The ideal candidate will be responsible for the administration, supervision, service, operational, and maintenance of the DHS ServiceNow environment, which integrates with other systems such as Active Directory, JIRA, and more. This includes managing platform/environment configuration, resolving technical issues, providing Tier 2/3 break-fix support, and collaborating with multidisciplinary teams to implement ServiceNow solutions that adhere to defined requirements and maintain industry best practices.

This role requires hands-on experience with software development to meet mission-critical needs, including Agile team participation, troubleshooting, and resolving technical challenges.

Key Responsibilities
  • Administration and Configuration: Manage platform/environment configuration, ensuring data accuracy and consistency throughout the transition.
  • Troubleshooting and Support: Troubleshoot and resolve technical issues related to ServiceNow implementations and collaborate with support teams to provide swift resolution to incidents and problems.
  • Development and Customization: Develop and maintain applications, including customer-developed solutions currently in production.
  • Testing and Quality Assurance: Conduct detailed testing of ServiceNow configurations to confirm functionality, data integrity, and user experience.
  • Training and Documentation: Support end-user training to ensure smooth adoption of the implemented solution and ensure thorough documentation of configurations, customizations, data schemas, and other technical decisions.
Requirements and Qualifications
  • US Citizenship: Must be a US citizen.
  • Security Clearance: Ability to obtain and maintain a security clearance at the Public Trust or above.
  • Experience: Minimum 3 years implementing ServiceNow solutions, 2 years working with an Agile implementation framework, and 1 year in administration of a ServiceNow instance.
  • Skill Set: Strong scripting skills in JavaScript and GlideScript, strong technical skills, including workflow configuration and business rule development, experience in customizing UI and creating complex workflows.
Benefits and Opportunities

As a member of our team, you'll have the opportunity to work on meaningful projects that address mission-critical needs. We offer a competitive salary and benefits package, along with opportunities for growth and professional development.

Estimated Salary: $90,000 - $120,000 per annum, depending on experience and qualifications.

We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.



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