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Customer Field Technician Townsville
4 months ago
Job ExpectationsBe a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you helpA bit about your roleAs a Customer Field Technician, located inTownsville,you will play a vital role working on Customer Service field tasks across potentially allnbntechnologies. This is an autonomous role where you will be responsible for installation, repair and maintenance ofnbnproducts and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:Cabling installation (copper and fibre) including jointing, jumpering and splicingCustomer premises installation ofnbnCustomer Premises Equipment (CPE)Fault diagnosis and repair ofnbncabling networks andnbnCPEThese roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.A bit about youWe’re seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.Lifeat nbnPlease note this is a permanent position.Atnbnour people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.nbnis committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application viauContinue the conversationIf you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.Worker TypePermanentTime TypeFull timeField Base LocationTownsville
