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Field Service Engineer

2 months ago

Burbank, California, United States Evertz Microsystems Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Evertz Microsystems. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our clients worldwide.

Key Responsibilities
  • Provide technical direction and support to customers regarding operational issues, firmware upgrades, and general maintenance.
  • Assess customer product applications, troubleshoot, and diagnose issues to determine root causes.
  • Recommend solutions using technical language appropriate to the customer in a timely, clear, and professional manner.
  • Maintain communication links between customer service and other departments to resolve customer issues and communicate customer feedback.
  • Support the development of product communications by generating customer guides and providing technical writing groups with information.
  • Install products or systems at customer sites and deliver training to customers in-house or abroad.
Requirements
  • Electrical, Electronic, or Computer Electronic Technician Diploma required.
  • Direct experience with Server Hardware, Linux OS, and Network setup is an asset.
  • Similar experience will be considered an asset.
  • Unparalleled desire to help customers and deliver service excellence.
  • Passion for technology and learning new software and hardware products.
  • Strong verbal and written communication skills.
  • Self-driven with a desire to add value to an energetic team.
  • Problem-solving ability and ability to react to changing situations.
  • Ability to multi-task in a fast-paced environment.
  • Must be eligible for international travel and able to work alone with little or no supervision.
  • 1-2 years experience working with broadcast/post-production products would be an asset.
  • Must have a valid driver's license.
About Evertz Microsystems

Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices. We have expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production, including content creation, content distribution, and content delivery.

We are considered an innovator by our customers, delivering cutting-edge solutions that are unmatched in the industry in both hardware and software. Our products and solutions can be found in major broadcast facilities on every continent, and our customer base includes telcos, satellite, cable TV, and IPTV providers.

We have a global presence with offices located in Canada, the United States, the United Kingdom, Germany, the United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. We were named one of Canada's 50 Best Managed Companies, recognizing excellence in Canadian-owned and Canadian-managed companies.

We are committed to providing equal employment opportunities for all employees and applicants, including persons with disabilities. In compliance with AODA, we will strive to provide accommodation to persons with disabilities in the recruitment process upon request.