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Housing Case Manager

3 months ago

New York, United States GMHC Full time

Position Description

The Housing Case Manager (HUD) is responsible for the provision and coordination of home visits, social service referrals, entitlements management and housing stability management a caseload of clients who are formerly homeless. Responsible to ensure compliance with contract services and ensure all clients are engaged in health care and additional services based on client need.

Essential Job Functions

The following are mandatory requirements of the job:

  • Maintain a caseload of single adults, families, young adults as assigned by supervisor.
  • Conduct at least one monthly home visit to the clients and conduct home inspections.
  • Provide a range of case management services including but not limited to counseling, health care linkages, advocacy, entitlements management etc.
  • Complete all required paperwork by established deadlines: quarterly service plans, assessments and reassessments, at minimum monthly progress notes, home visit documentation, monthly apartment inspection forms and all other documentation as assigned
  • Provide coordination of care with medical and mental health providers
  • Make all needed referrals to GMHC and outside providers
  • Meet all contract deliverable services (home visits, advocacy, escorts, groups, counseling sessions etc.)
  • Data enter all deliverables into funder mandated software, TREAT and time and effort reports per contract mandates
  • Ensure clients have a strong understanding of the Terms and Conditions of Tenancy
  • Assist client to maintain their housing permanence by monitoring and collecting monthly rent payments
  • Provide escorts to health care providers, entitlement resources, housing management resources and other providers as assigned
  • Provide visitation to hospitals or other locations in order to maintain client connection
  • Attend and moderate case conferences with client and providers
  • Connect all clients to services at GMHC and make referrals to departments based on need
  • Attend all GMHC meetings and events as assigned
  • All other duties as assigned
Education and Certification
  • High School Diploma, G.E.D., H.S.E. and at minimum 5 years’ experience working with clients with a history of housing-related issues
  • Associate or bachelor’s degree preferred
Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:
  • Knowledge of housing resources related to housing stability
  • Extensive knowledge utilizing Microsoft Office Suite
  • Ability to work within a fast – paced, data –driven, performance-based environment
  • Exceptional written and oral communication skills with the ability to interface with a variety of internal and external colleagues
  • Extensive experience working with individuals with HIV/AIDS, substance use issues and mental health needs
  • Demonstrated ability to work effectively as part of interdisciplinary team
  • Bilingual in English and Spanish is preferred