IT Support Technician I

2 months ago

Raleigh, United States Medical Mutual Holdings Full time
Location

Hybrid in Raleigh, North Carolina

About Us

Curi is a full-service advisory firm that serves physicians and medical practices. Equal parts fierce physician advocates, smart business leaders, and thoughtful partners, Curi’s advisory, capital, and insurance offerings deliver valued advice that is grounded in client priorities and elevated by their outcomes. From data-driven advisory services to private wealth offerings to tailored medical malpractice insurance solutions and beyond, we deliver performance that is time-tested and trusted—in medicine, business, and life.

The Role

We are looking for a self-motivated, customer-focused individual to work in our IT Department as an IT Support Technician. In this role, you will be responsible for providing friendly and prompt technical support to Curi team members and guests. This is an entry level position that offers a great opportunity for those new to the IT industry. Reporting to the Manger of User Support Services, the IT Support Technician will be the first point of contact for Curi users requiring technical assistance, covering a wide range of IT questions, support, and end-user training.

Key Result Areas

  • Respond and resolve user technical issues via chat, email, or phone
  • Help with documentation of new and existing policies/procedures
  • Collaborate with others who may have varying skillsets to complete assigned work on time
  • Easily adapt to changes based on organizational priority
  • Diagnose, troubleshoot, and repair operating system, software application, hardware, and related equipment
  • Create, maintain, and deploy laptop images
  • Test new technology
  • MacOS experience
Skills
  • Strong computer skills and the ability to troubleshoot and diagnose problems
  • Excellent written and verbal communication skills
Qualifications
  • 1-2 years of experience in a similar role required
  • Available to occasionally work on-call / after hours (rotating schedule)
  • Reliable transportation for commuting to the Raleigh, NC office
  • Excellent written and verbal communication skills
  • Associate degree with an IT focus or completion of a Trade School program preferred
  • CompTIA A+ preferred
  • Microsoft certification or equivalent preferred
  • Apple Certified Support Professional preferred

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