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Claim Operator @ Plano, TX

2 months ago

Plano, United States MindSource Full time
Job Title: Claim Operator
Contract:
Work Address: 3033 West President George Bush Hwy. STE 250 Plano, TX 75075
Working hour: 8:30~17:30
Pay Range_ $15-20/hr
Required Experience: 1+ years relevant experience
Job Function/Description:
  • Review new submissions to ensure all required documentation and claim details are included
  • File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
  • Investigate and process damage claim submissions based on return authorizations and QA reports
  • Communicate with the logistics service provider to ensure a timely and accurate resolution
  • Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
  • Dispute invalid claim resolutions to overturn declination and negotiate claim payment
  • Analyze data to determine claim's validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc
  • Compile comprehensive claim analyses for monthly reporting to clients
  • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
  • Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
  • Email updates on progress or conflicts regarding the accident to all internal parties involved
  • Escalate high-value declinations with management to discuss possible recourse
  • Negotiate timely settlements and communicate detailed findings to the claimant


Qualifications:
  • Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, IF, and pivot tables
  • 1+ years of freight claims processing experience preferred
  • Excellent verbal and written communication skills
  • Strong critical thinking and creative problem solving skills
  • Flexibility to work in a fast-paced, team-oriented environment
  • Superior attention to detail, organization, cross-group collaboration, and project management skills