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Service Writer

2 months ago

Las Vegas, United States RideNow Powersports Full time

At Sin City Indian - Ducati, a subsidiary of RideNow Powersports/RumbleOn, the country's leading retailer of powersports, our success depends on serving our customers with the best team members in the industry If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn

Sin City Indian - Ducati, Las Vegas, is seeking outgoing, friendly individuals to join our Service Team If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you

Responsibilities

  • Schedule appointments for repair, maintenance, and recall work
  • Greet customers, inspect their powersports vehicles, and answer questions
  • Document problems with Motorcycles and clearly describe them on the Repair Order
  • Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
  • Advise customers on necessary/suggested services and cost
  • Offer additional services, parts and products, including special promotions
  • Review Repair Orders in progress to ensure quality and timeliness
  • Follow the status of a customer's vehicle from service bay entry through the completion of work
  • Communicate any changes in timeline, repairs, or cost to the customer
  • Maintain current technical qualifications by completing all training programs assigned by the Service Manager
  • Any other duties as assigned to ensure team and store success.
Requirements
  • 1+ years of Powersports or Automotive Dealership experience
  • Experience writing concise repair orders on vehicles and communicating repairs needed to customers
  • Knowledge of maintenance schedules and service needs for various powersports vehicles a plus
  • Excellent customer service, verbal and written communication skills
  • A positive attitude, good work ethic, and professional appearance
  • Pleasant, energetic, conscientious, and dependable personality
  • Ability to multi-task in a fast-paced environment
  • Valid driver's license and a good driving record
  • Motorcycle Endorsement desired, not required
  • Must pass a pre-employment background check, MVR, and drug screen
Benefits

What RumbleOn/RideNow Powersports/Sin City Indian - Ducati Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success Plus...
  • Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance)
  • Life and disability insurance
  • Vacation/PTO Plan
  • Employee discounts on purchases
  • Dedicated leadership team who supports and cares for employees
  • The opportunity for growth and a solid long-term career...we promote from within
  • Extremely Generous training pay for up to 60 days while you learn
  • Generous commission plan on labor and parts sales enabling you to make a great living Plus a modest base.
  • And more...

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*•