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Technical Support Specialist, Senior

1 month ago

Falls Church, United States ITC Federal, Inc Full time


Technical Support Specialist, Senior (Asset Management)

Location

US-VA-Falls Church

ID

2024-1182

Remote

No

Overview

JOB TITLE: Technical Support Specialist, Senior (Logistics/Asset Management)

GOVERNMENT AGENCY: DOJ EOIR

POSITION INFORMATION: Full-time

LOCATION: Falls Church, VA; Hybrid (3 days onsite/2 days telework); Initial 8 weeks will be onsite due to current site requirements

POSITION TIMING: Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal is seeking a motivated, career and customer-oriented Logistics/Asset Management Specialist to join our team in Falls Church, VA. This is a hybrid position, supporting the US government. Regular weekly schedule will be 3 days working on site and 2 days working remote. The initial 8 weeks of employment will be 100% onsite due to current site requirements. This is a fast-paced work environment that offers the opportunity to utilize hands-on experience with a variety of IT solutions to solve mission-critical problems supporting the US government.

ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ITC, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Responsibilities

RESPONSIBILITIES:

  • Supports logistics functions involving IT hardware, including shipping, receiving, staging, disposal, and integrated projects.
  • Tracks and maintains an accurate inventory of all assets throughout their life cycle.
  • Assets include but not limited to: IT hardware equipment, copies of software licenses, warranties, maintenance records, all costs associated with asset and maintenance and support.
  • Reconciles, audits, and validates hardware (appliance) and software licenses against installed asset base.
  • Utilize government systems such as UAPM, UFMS, and Service Now to track and manage inventory.
  • Works closely with other components within the agency to ensure policy compliance and asset maintenance.
  • Provide shipping and tracking support for all OIT shipments from EOIR Headquarters.


Qualifications

REQUIRED:

  • Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date)
  • A minimum of 1 year of professional experience in Logistics and/or asset management
  • Experience working with inventory tracking software
  • Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers
  • Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment

Preferred Qualifications:

  • Experience with UAPM, UFMS, and/or Service Now to track and manage inventory.
  • Bachelor's degree from an accredited university
  • Federal and/or government contracting Asset Management or Logistics experience

DESIRED:

  • Experience working with Microsoft SCCM, Crestron, VIQ applications, and Cisco VTC equipment

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

  • The person in this position must be able to remain in a stationary position 50% of the time. Regular movement around the campus of large immigration courts is required throughout the day to provide hands-on support to customers.
  • The person in this position must have the ability to lift and move IT equipment weighing up to 50 pounds.

ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.