Veterans Support Specialist

3 weeks ago

Denver, United States Rocky Mountain Human Services Full time

We value an equitable and inclusive workplace and seek candidates with diverse backgrounds and abilities Why work at Rocky Mountain Human Services? You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future. RMHS provides great benefits such as: Employer paid medical options, dental, and vision benefits Generous paid time off such as vacation, sick, personal, and holidays Life and disability insurance Tuition reimbursement (full-time employees only) Mileage reimbursement 403(B) with company match Employee assistance program Position Purpose This position is responsible for coordinating supportive progressive case management services to vulnerable Veterans and their households who are homeless or at risk of homelessness. The Veteran Support Specialist (VSS) will provide respectful, individualized and effective trauma-informed case management services to ensure Veteran clients receive the case management assistance needed to promote housing stability. The Veteran Support Specialist will function as a member of a team of case managers and other specialists who are working to provide supportive services to Veterans while meeting program requirements under the Supportive Services for Veteran Families (SSVF) program. The Veteran Support Specialist will develop and maintain strong relationships with community partners and housing providers through networking and outreach activities. As a case manager, the Veteran Support Specialist is responsible for detailed documentation of client case files that meet VA and Rocky Mountain Human Resources standards. This position may require occasional travel throughout Colorado. Essential Duties Provide best practice, Housing First, Rapid Rehousing and Homeless Prevention services to assist in quickly preventing or resolving housing crises. A Housing First approach assumes that people should start with safe, stable permanent housing. They may then address other life issues for maintaining safe, stable permanent housing. Provide progressive case management services to the Veteran client (and their household members), which includes an individualized, client-centered full assessment, development of a Housing Stabilization Plan and budget to assist the Veteran in obtaining and/or maintaining safe, stable permanent housing. This process includes office meetings, home visits, and client transportation to assist in accessing housing opportunities and community services available to them (driving a company vehic Maintain regular contact with clients on a minimum of a twice-monthly basis to determine the client's progress on accessing housing and other resources. Maintain accurate, detailed documentation of client case files. Input required data into agency-based data system, and the VA required Homeless Management Information System (HMIS). Meet program requirements for documentation and file recertifications or exit milestones. Connect veterans to Healthcare Navigation and Housing Specialists collaborations to assist in direct supports and referrals to permanent housing, veteran-specific and community-based resources, including income and benefit supports. Assess need for temporary financial assistance in accordance with the SSVF Program Guide, to obtain/maintain permanent housing per the housing stability plan. Ensure timely, individualized, and collaborative discharge planning to increase stably housed outcomes at exit and maintenance of permanent housing well beyond HAV/SSVF closure. Develop and maintain detailed working knowledge of governmental and community programs and services that will provide support to Veteran clients and enhance their housing stability. This may include research of other available funding sources as needed. Develop and maintain working knowledge of program guidelines for the Supp rtive Services for Veteran Families program. Ensure program guidelines are met when providing services to Veteran clients. Conduct a minimum of bi-weekly in office VSS of the Day work to conduct intake surveys and application process with vulnerable Veterans seeking services. Provide in depth referrals, warm transfer preferred, to callers, referral sources, and potential participants. Conduct problem solving conversations with Veteran households to identify naturally occurring resources, existing support networks, and alternative housing options to quickly resolve Veteran homelessness through advanced engagement and rapport building with Veteran households. Conduct Outreach 10%-50% of the time, based on region, to form relationships with Veterans homeless and at-risk and connect them to available services that end their homelessness and increase housing stability. Ensure client confidentiality is maintained in accordance with established procedures and regulations Participate in program review of consumer and community resource feedback. Assist all exiting Veterans in completing the on-line SSVF satisfaction survey.

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