Supervisory Veterans Claims Examiner
Found in: Talent US 2 C2 - 1 week ago
Summary
This position is located in the Veterans Benefits Administration (VBA), Compensation Service (CS) under the Director of Quality Assurance Staff. The incumbent is out-based and serves as Chief of one of the staffs as part of Quality Assurance Offices' and will supervise subordinate staff and employees' work relating to the specification of the quality program and ensure an accurate and independent review of disability claims processing to establish national and regional office accuracy rates.
Duties
SPECIFIC DUTIES INCLUDE:
Serves as a supervisor for Quality Assurance to include national STAR reviews and special focus reviews. Conducts or directs studies, analyzes findings, and makes recommendations on VBA's Quality Review Team and QA programs. Coordinates with other VBA Business Lines and Office of Field Operations (OFO) regarding specific regulatory/procedural changes needed for successful implementation of Compensation benefit application support. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Oversees the preparation and on occasion gives oral presentations to various audiences within CS, VBA senior management, department level executives, and outside agencies. Directs the development of presentations covering highlights of new material and providing practical applications and examples. The incumbent develops and implements periodic special reviews requested by the Director of QA to ensure quality performance in specific target areas such as implementation of policy changes or handling of specific types of claims. Promotion Potential: None, this position is at the full-performance level (GS-14).
Work Schedule : Full time, Monday through Friday, 7:30 . - 4 .
Compressed/Flexible: Not Available
Telework : Yes; At the discretion of Agency.
Virtual: This is NOT a virtual position.
Position Description/PD# : Supervisory Veterans Claims Examiner; PD#: 39211-A, GS-0996-14
Relocation/Recruitment Incentives : Relocation expenses and services (Permanent Change of Station - PCS) are authorized for this recruitment. PCS is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. .
Financial Disclosure Report: Not Required.
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