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Warranty Technician

4 months ago

West Bend, United States Manitou Group Full time
Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a "One United Team" focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group's mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers. Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world. With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction. We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric "New Horizons" roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

GENERAL ACCOUNTABILITY:

Ensure the warranty treatment is aligned with the terms and conditions, and Service Level Agreement is respected. Familiar with all company products, their use and markets of use. Is proactive in the creation, release and distribution of information to the responsible departments to improve product performance, reliability and customer satisfaction. Oversee the processing, reporting and satisfactory resolution of all warranty claims. You will report directly to manager of Service department.

DUTIES & RESPONSIBILITIES:
  • Receive technical warranty files from dealers and key account customers.
  • Enter, review and process warranty claims for all products.
  • Be a good steward of company funds while paying dealers equitably for the warranty service provided within the guidelines of published warranty policies, procedures and flat rate schedule.
  • Process the guarantee in accordance with the rules defined in the policies and procedures manual, within the limits of the amounts provided in the delegation manual.
  • Ensure compliance with the warranty conditions (deadlines).
  • Ensure the consistency of the data guaranteed with the Area Service manager.
  • Escalate malfunctions of dealers and Key Account customers to Area Service manager.
  • Provide to service and manager all data needed to establish the indicators.
  • Provide warranty assistance and information to other departments and divisions in the Company.
  • Train and follow development to maintain skills in relation to the tools used.
  • Prticipate in the update of the policies and procedures manual.
  • Become involved in the development, implementation and maintenance of the warranty system.
  • Recommend improvements for company policies and procedure.
EXPERIENCE:
  • Must have at least two years' experience working directly with customers and dealers.
  • Good interpersonal skills - Attentive to needs - Likes to work in a team - Adaptation to a few different situations.
  • Must have a knowledge on the product/area assigned, fully understanding the function, manufacturing, and design intent.
EXPERTISE:
  • Must be proficient in oral and written communication with an ability to present to a group
  • Must be proficient with Google programs and company ERP software.
  • Must be goal oriented and focused on continuous personal knowledge improvement.
  • Must be a self-starter and proactive.
EDUCATION:
  • Requires a high school degree
  • College, vocational or technical education would be a plus.
INTERNAL & EXTERNAL CONNECTIONS:

Internal:
  • Quality department
  • Parts & Central tools department
  • After sales department
  • Credit department
External:
  • Dealers and Key account customers
LOCALIZATION AND TRAVEL EXPECTED:
  • This position is located in West Bend, WI
  • Possible National / International travel - up to 2% of time (training, meeting, audit...)

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OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more See for yourself why Forbes ranked Manitou within the top 125 for World's Best Employers.

Applicants must be authorized to work in the United States.
Equal Opportunity Employer