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Hardware Technician
2 months ago
Hardware Technician Job Description
**About the Role**
We are seeking a skilled Hardware Technician to join our IT team at Custom Computer Specialists. As a Hardware Technician, you will be responsible for troubleshooting and repairing Chromebooks, as well as providing top-notch customer service to our clients.
**Key Responsibilities**
* Troubleshoot and repair Chromebooks, including in-warranty and out-of-warranty devices.
* Powerwash Chromebooks and prepare them for third-party repairs.
* Manage and track warranty devices.
* Visit schools daily to drop off and pick up Chromebooks.
* Actively address, update, and close help desk tickets.
* Collaborate with the IT team to support district-wide tech initiatives.
* Perform other duties as assigned.
**Requirements**
* 1+ year of technical experience or technical school certification.
* 2+ years of customer service in a service-oriented role.
* High school diploma (technical school or some college preferred).
* Strong problem-solving skills and the ability to diagnose technical issues efficiently.
* Experience with Google for Education (Gmail, Google Drive, etc.) is a plus.
* Excellent interpersonal and organizational skills.
**About Custom Computer Specialists**
Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast, celebrating over 40 years in business. Our philosophy is to provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. We focus on making technology easy and helping our clients use it effectively.
