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Documentation Specialist

5 months ago

Ann Arbor, United States Campfire Interactive Full time
Company Description

Why Campfire?

Campfire Interactive is a leader in cloud-based Opportunity Management & Sales Forecasting, Quote Lifecycle Management, and Program, Project & Issues Management. We work with many of the world's largest automotive suppliers, an exciting industry facing big changes from electrification of vehicles to globally distributed supply chains. Rapid adoption of Campfire software has resulted in our company being named to the Inc. 5000 as one of America's fastest growing companies.

This is where YOU will impact the future of our business. Campfire's unique, powerful, and cost-effective solution suite has kindled a growing base of happy customers around the world by bringing future and current revenues and costs under a single roof, with advanced functionality to create, analyze, and modify plans, optimize portfolios, and manage long-term profitability. Campfire's technology sparks unprecedented insight into a company's bottom line, which can unleash the freedom to focus on the decisions that matter most. Join our visionary tech company and talented and passionate team as we continue to develop such valuable systems.

Job Description

Job Duties and Responsibilities

We are seeking a Documentation Specialist, that is a meticulous, well-organized individual who can produce and maintain high-quality, processes and training documentation that contributes to the overall success of team members, systems, and tools. This individual will work collaboratively with subject matter experts and other internal resources to develop a variety of documents, including but not limited to job aides, reference material, process maps, and work instructions. This includes the following:
  • Provides documentation support to capture process and product changes, workflows, and comprehensive requirements
  • Support team during emergencies and tight deadlines
Qualifications

Successful Candidates Will Demonstrate:
  • Ability to work in a collaborative team environment while also being able to execute work independently
  • Ability to think out-of-the-box to help provide possible solutions to gaps
  • Ability to problem-solve complex issues independently and with a team
  • Ability to meet project timelines and deadlines while producing high-quality work
  • Eagerness to learn and the ability to adapt to company culture
  • Establish and maintain effective working relationships with peers, project team members, and customers
  • Excellent verbal and written communication ability
  • Ability to work in a fast-paced, start-up environment
  • Ability to work independently
  • Ability to meet deadlines
Technical Skills
  • Analyzes training and product gaps and needs and ensures appropriate training solutions and other key functional documentation is provided to enable efficient and effective execution of key business initiatives
  • Responsible for improving the overall quality and completeness of product documentation
  • Work with internal teams to develop an understanding of the organizational needs; research, outline, write, and edit new and existing content
  • Translate technical ideas and processes into easy-to-understand documentation using established templates
  • Control access to documents, remove documents that are obsolete, and maintain version integrity
  • Create training documentation, product specifications, release notes, and help documentation for end-users
  • Facilitates accuracy of documentation through extensive interaction and collaboration with the Customer, Product Manager, Operations, Development, Customer Support, and QA teams.
  • Superior writing skills with attention to detail regarding grammar, spelling, and punctuation
  • Strong working knowledge of Word and PowerPoint. Able to create process flows using Visio or similar programs
  • Good writing skills, documentation as a career
  • Skilled at multitasking and ability to adjust to changing priorities and deadlines
  • Experience with technology, software, and relevant domain knowledge
  • Relevant industry knowledge, ability to work independently, ability to communicate with people, project management, ability to meet deadlines
Work Experience
  • At least 2 years of experience in testing enterprise-scale software products
  • At least 2 years of experience writing technical/functional product documentation
  • Experience training on software and process
Educational Experience
  • Bachelor's degree in information technology or related field


Additional Information

Currently, Campfire is working remotely with the exception of 1 day a week in office time.

All your information will be kept confidential according to EEO guidelines.

We do not accept unsolicited 3rd party resumes.