IT Support Specialist

3 weeks ago

Westminster, United States KPA Full time

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what's important - their core business.

Help us help keep people safe and businesses working efficiently. Named as one ofBuilt In Colorado's Best Places to Workfor five years in a row, KPA is made up of talented individuals working together for the greater good. We're here to help our clients build safe, thriving organizations, and we're looking for people with a common goal to help us do it.

Position Description:

As a member of the Technology Team, the Information Technology Support Specialist will assist with the support of KPA managed devices including Windows Desktops/Laptops, Mac, Android, and iOS. This role also plays an essential, customer-facing role in supporting high quality, highly scalable software for KPA's Software as a Service (SaaS) products. The ideal candidate will have strong troubleshooting, time management, and communication skills while functioning well within Service Level Agreements (SLA) and Change Management protocol.

In the first 2 weeks you will:

    • Assist the IT team with tier 1 and 2 helpdesk ticket resolution within established Service Level Agreements (SLAs).
In the first 2 months you will:
    • Perform an assessment of the current environment including SOPs and present recommendations for changes and/or improvements.
In the first 3 months you will:
    • Assist with the maintenance lifecycle for all desktop, laptop, and mobile endpoints, operating systems and software.
    • Present at least one IT-based training session to staff.
    • Document and update all proprietary functions in IT information repository.
In the first 6 months you will:
    • Assist with the onboarding/offboarding activities and develop automated processes to reduce configuration time.
    • Travel to remote offices and co-location facilities as needed (a few times per year may be required).
    • Assist the Systems Administrator, as needed, in key infrastructure areas.
By the end of the first year you will have:
    • Obtain a minimum of one Microsoft certification directly contributing to the KPA Microsoft Partnership competencies.
Required Skills and Experience:
    • Minimum of 2 years of experience in implementation, and maintenance in the following areas:
      - Windows desktop and server technologies: CompTIA A+, MCP certifications preferred

      - Mobile Device Management technologies: Intune, Kandji, experience preferred

      - Security technologies: MS365 Defender, Crowdstrike, Rapid7 experience preferred
    • Experience working in an internally-facing IT support role.
    • Strong communication and resolution skills.
    • Bachelor's in Computer Information Systems/Management Information Systems or Computer Science degree preferred.
Success Criteria:
    • Creative and passionate about cutting edge technologies and continuous personal and team improvement.
    • Deep sense of personal ownership and passion for working with all types of personalities at all levels of the organization.
    • Demonstrated ability to prioritize, troubleshoot and resolve tickets within a defined SLA; escalating issues when appropriate.
    • Strong written and verbal communication skills in a professional environment.
    • Experience working with a highly distributed staff is preferred.
    • Work ethic that corresponds with KPA's core values: Integrity, Helpful, Excellence, Agile, Respectful, Teamwork.
Compensation:
    • This is a non-exempt position paying between $30-33 per hour
    • Eligible for an annual bonus of up to 7.5%
Physical Requirements:
    • Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      - Visual Recognition - Constantly

      - Stationary sitting or standing position - Constantly

      - Working at a computer typing and view a screen - Constantly

      - Hearing/Listening - Often

      - Lifting up to 50lbs - Seldom
    >


Don't meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you're excited about the role but your past experience doesn't align perfectly with every qualification, we still encourage you to apply You might just be the right candidate for this or other roles.

As a growing company KPAvalues its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, Mental Health Benefits, and Pet Insurance.

About KPA

Founded in 1986, KPAis a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA'ssoftware, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important-their core business.

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values - Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Midsize Places to Work by Built In Colorado for 2024.

"To be ranked in Built In's Best Places to Work Awards is a recognition of KPA's dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone," said Chris Fanning, KPA President and CEO. "I believe we've developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers."

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

If you need assistance or an accommodation due to a disability, you may contact us at hr@kpa.io.

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