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Desktop Support Analyst

3 months ago

Nashville, United States Virtual Full time

Description:
The Desktop Support Analyst provides technical support to end users of local area network and workstations. Responds to, troubleshoots, and corrects issues related to local area network and workstations. Assists Network Administrator in any capacity needed.
ESSENTIAL FUNCTIONS:
• Configures, installs, updates, and maintains Local Area Network software and hardware
• Responds in a timely manner to the needs and questions of network users concerning operation and
issues related to software and hardware
• Provides desktop hardware/software troubleshooting
• Provides user training on software applications and remote network accessibility
• Organizes and maintains information concerning network and workstations
• Supports software programs including, but not limited to: Microsoft Office, Windows Server, Windows Professional, and security software
• Supports hardware including, but not limited to: Laptops and desktops, Tandberg Video Conferencing, mobile devices, Plotters, and Unified Messaging
• Sets up, configures, and troubleshoots mobile devices, such as company tablets and cell phones
• Performs backup data retrieval as needed
• Performs any other duties or responsibilities as assigned