Sales Support

3 weeks ago


Mesquite, United States Overhead Door Full time
Responsibilities

Essential Duties and Responsibilities
  • Receive incoming service calls for one or more locations.
  • Prioritize and dispatch service calls with best available Technician to complete job.
  • Create Service Requests in Oracle system and assign to designated Technician.
  • Review Service Tickets daily and process for billing.
  • Coordinate and schedule Installations with Installers and Customers.
  • Daily review of completed Sales Orders: identify back charges, compare work completed to payroll and bid hours.
  • Ensure parts are allocated to trucks appropriately for jobs.
  • Entering service quotes into the Oracle system
  • Review and approve Technician time cards.
  • Assist with cycle counts, receiving and inventory transactions within Oracle.
  • All other administrative duties assigned.
Qualifications

Qualifications:
  • 2+ years office and administrative experience required, prior construction industry experience preferred.
  • Must be able to lift 50 pounds.
  • Ability to interface well with various levels of employees within the company.
  • Communicate effectively and professionally with customers and external contacts inside and outside the organization.
  • Proficient in MS Office Suite and ability to use an ERP system (Oracle preferred).
  • Ability and willingness to become familiar with various product lines.
  • Accurately handle multiple tasks simultaneously.
  • Exceptional organizational skills required.
  • Ability to meet designated deadlines.
Education:
  • High School diploma required

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