Customer and Product Support Manager

4 weeks ago

Mesquite, United States LHH Full time

Are you ready to make a significant impact in a dynamic consumer goods manufacturing environment? Our client, a leader in outdoor power equipment is seeking a passionate and results-driven Customer Support and Product Manager to join their team in Mesquite, TX. This is your opportunity to be at the forefront of customer satisfaction and product support, driving excellence in both areas.

Key Responsibilities

  • Lead and develop the customer support team, fostering a culture of excellence and continuous improvement
  • Address and resolve customer inquiries and issues promptly and effectively
  • Implement and refine customer support processes to enhance customer satisfaction
  • Lead and manage the creation of supporting content for parts and accessories, through the Product Support team.
  • Manage the creation and updating of illustrated parts lists and their related service parts and kits
  • Manage customer / channel specific service parts price files
  • Utilize daily parts and accessory sales reports to assist in timely customer shipments

Experience:

  • 5+ years in a customer support or product support role, preferably within the manufacturing industry.
  • Proven track record of leading teams and managing complex projects and process improvement initiatives
  • Experience managing warrant claims for durable goods
  • Experience managing call center employees or 3rd party call center relationships
  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to multitask and manage multiple priorities in a fast-paced environment

Education:

  • Bachelors degree in Business preferred or relevant experience in lieu of degree

This is a Direct Hire, Permanent Opportunity. Our client offers full benefits including health, medical, and dental insurance, 401K, and PTO

Take the next step in your career with our client and be a part of their journey towards innovation and customer satisfaction. We look forward to connecting with you

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