Senior Solutions Analyst

4 days ago

Ann Arbor, Michigan, United States Clarivate Full time
About the Role

As a Senior Solutions Analyst at Clarivate, you will work closely with Product teams, Project teams, Operations teams, and Agile Engineering teams to define and deliver software and content that enhances customer research capabilities. Your primary responsibility will be to collaborate with business stakeholders to understand priorities and requirements, and work with Engineering and others to design, document, and implement solutions to meet these needs.

About You
  • Bachelor's degree or equivalent relevant experience.
  • 5 years of experience as a Technical Business Analyst, Solutions Analyst, or a similar role.
  • 5 years of experience translating business requirements and designs into Acceptance Criteria to guide engineering work and testing.
Desirable Skills
  • Working in Agile software development.
  • Content, metadata, XML schemas, or transformations.
  • Working with Content Management Systems.
  • Product Ownership or User Experience Design.
  • Project Coordination.
  • Process engineering and workflow design.
  • Technical writing.
  • JIRA and Confluence.
  • Clarivate content and products or internal systems like ECMS.
What You Will Do
  • Develop relationships with business stakeholders and gain a thorough understanding of their needs.
  • Participate in annual planning, quarterly planning, release or sprint planning, user acceptance testing, and other Agile delivery processes.
  • Communicate clear recommendations about priorities and trade-offs.
  • Lead discussions with cross-functional teams, including product owners, developers, QA, UX, architecture, and delivery managers, to communicate and clarify requirements.
  • Collaborate with delivery teams to design and document a work breakdown for planning.
  • Define clear and testable acceptance criteria and work with Engineering, QA, and stakeholders to ensure that solutions meet the specified requirements and are free of defects.
  • Create and maintain detailed Agile-oriented artifacts for proposed solutions throughout the development lifecycle.
  • Assist with user documentation, user acceptance testing, user communications, and user training as needed.
  • Ensure change management and communication of change is done in a systematic way for projects where initial requirements may evolve during the lifecycle of a project.
  • Assist in coordinating smaller projects as needed.
  • Build and maintain awareness of initiatives across the portfolio to help identify synergies and opportunities.
About the Team
This team sits within a big content org for our A&G segment, and you will be supporting development teams who build the systems that are used to create the content in our academic products. Our Solutions Analysts have some technical grounding and enjoy learning about new technologies to converse with engineers and help translate in conversations between technical and non-technical stakeholders.
Working Arrangements
  • Full-time permanent position primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.
  • Hybrid position working 2-3 days/week on-site.

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