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Service Desk Technician
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Description: Our client is about to rollout of MS Authenticator and Prisma VPN to all US users. This is an authentication and VPN change for all US users, which will drive an increase in ServiceDesk calls. They are looking to bring in 4 technicians that can address those calls while their team focuses on their day-to-day operations. • Prior experience providing IT Support within an enterprise environment. • Experience utilizing an enterprise ticketing tool. (They use ServiceNow) • Experience troubleshooting VPN connectivity issues. • MFA experience. (Multifactor Authentication tools) • Mobile phone support (most users will be installing these on their phone, calls will be regarding related issues) TWO shifts: 730-430pm and 830-530 Skills: Help desk, Help desk support, Support, Service desk, Active directory, Windows 10, Servicenow, Customer service, Troubleshooting, Office 365, Ticketing system, Password reset, Microsoft office Top Skills Details: Help desk,Help desk support,Support,Service desk,Active directory,Windows 10,Servicenow Additional Skills & Qualifications: Professionalism and patience for non-technical users, mobile phone experience helpful as users will be installing MS Authenticator on their personal devices, hardware troubleshooting, as much as we don’t support home networks – the understanding of home setups for VPN support. Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
