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Enterprise Applications Manager

2 months ago

Tate, United States BCS Call Processing Full time

Accepting applicants in the following US states: CT, FL, GA, MA, MN, NC, NE, NH, NJ, OH, RI, SC, TX, UT, VA

Accepting applicants in the United Kingdom.

This is a full-time position. Schedule: Monday - Friday, 8:00 AM - 5:00 PM (EST) / 1:00 PM - 10:00 PM (GMT).

Must be flexible to work earlier or later to support cutovers and major incidents.

The Enterprise Applications Manager will be the subject matter expert for all modules within ServiceNow along with partnering with business leaders and key stakeholders for the design, development, and architecture of core ServiceNow capabilities in accordance with business and client requirements to meet business goals and objectives. The Enterprise Applications Manager will provide tools and capability recommendations based on experience and research of the platform functionality. This role will be a critical member of the Operations team.

Essential Duties and Responsibilities

  • Manage a teamof developers, vendors and administrators who support the ServiceNow and Salesforce applications.
  • Leads the design, development, and continuous improvement of solutions in ServiceNow and Salesforce for internal and external projects.
  • Collaborates with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for development projects.
  • Creates and maintains reports and dashboards.
  • Leads the support, administration, and maintenance of ServiceNow and Salesforce platform and associated applications.
  • Creates and maintains API and data integrations between the platforms and other services and applications.
  • Develops system integrations and process automation to meet the business and client goals and objectives.
  • Monitors health, usage, and overall compliance of ServiceNow and Salesforce and its applications.
  • Loads, manipulates, and maintains data between ServiceNow and Salesforce and other systems.
  • Leads and participates in administration of ServiceNow and Salesforce to include upgrades and updates.
  • Serves as ServiceNow and Salesforce technical contributor, maintains technical expertise, relevant industry standards, and best practices.
  • Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints.
  • Researches and resolves more complex technical problems in both production and non-production environments.
  • Develops creative technical solutions to complex problems.
  • Exercises judgment in methods, techniques, and evaluation criteria for obtaining results.
  • Applies technical expertise and knowledge to other related disciplines.
  • Appropriately identifies and assesses risk when business decisions are made, including but not limited to compliance and operational risks.
  • Demonstrates consideration for BCS365's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues.
  • Perform other related duties as assigned.
Competencies, Skills, and Qualifications
  • BS degree required, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
  • Minimum 7+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment.
  • Experience in Custom Application Development using ServiceNow
  • Proficiency in ITIL practices and Incident Management tools within ServiceNow and CRM Sales cycle within Salesforce
  • Experience with integrations from ServiceNow and Salesforce to other applications via API connections is a plus.
  • Strong business and analytical skills with the ability to recommend solutions
  • Strong problem-solving and troubleshoots skills
  • Experience being a product owner with a technical background in development
  • Motivated team player with demonstrated success in communicating complex subject matter to all levels of the organization including senior leadership
  • Experience working with ServiceNow in a Scrum/Agile environment, prioritizing features, and leveraging the tool for automation testing
  • Skilled in managing product backlogs in Agile, handling bug fixes, conducting UAT, creating flow charts and diagrams to visualize workflows
  • Experience in collaborating with technical teams and business leaders.
  • Strong communicator skills
  • Skilled in requirements gathering and documentation


BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status.

Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.