Helpdesk Specialist

1 week ago

Atlanta, United States Apollo ITS Full time
Job Title: Helpdesk Specialist
Location: Atlanta, GA
Duration: 6+ Months
Interview Type: Either Web Cam or In Person
Work Arrangement: Onsite

Job Description:
Client seeks a Helpdesk Specialist to perform services to support High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD). Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.
Hours /Days Monday - Friday / 8am-5pm (Full-time) (DOD closed area so on-site to perform services for GTRI)
The affiliate will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. Install, maintain and upgrade workstation and peripheral hardware and software.
  • Respond to and resolve workstation, application and server related problems.
  • Update desktop software/applications; maintain documentation on installed applications.
  • Provide users with assistance in working in specific applications.
  • Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts.
  • Perform other duties as assigned.
The candidate will directly support classified systems in DoD closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.
  • Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
  • Years of Experience 2-5 years years of job-related experience
Required/Desired Skills:
  • Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions).
  • Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation.
  • Supporting office equipment such as printers and scanners, and documenting installed applications.

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